Job Description

Customer Relations Representative - Meal Prep For YouJob Overview

Meal Prep For You is seeking a motivated and personable

Customer Relations Representative

to join our fast-growing team. In this role, you'll be the primary point of contact for our customers--supporting them with orders, menu questions, subscription guidance, and general inquiries. You will play a key part in ensuring customers feel cared for, supported, and excited about living a healthier lifestyle through MP4U. This position is ideal for someone who loves helping people, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, social media DMs, and our MP4U app chat Maintain organized and accurate records of customer interactions through our CRM and order management systems Assist customers with menu questions, order placement, subscription setup, account adjustments, and general troubleshooting Identify opportunities to enhance the customer experience--such as recommending meal plans, subscription options, or seasonal products Track and report common customer feedback to help improve operations, menu development, and overall service quality Collaborate with internal teams (kitchen, delivery, marketing) to resolve customer concerns quickly and effectively Uphold excellent phone and messaging etiquette to build trust and strong long-term customer relationships Contribute to maintaining MP4U's reputation for supportive, high-touch customer service

Skills & Qualifications

Strong data entry accuracy and comfort using CRM or order-management systems Excellent verbal and written communication skills Previous customer service experience, ideally in food service, fitness, or e-commerce Confidence in recommending products or services that support the customer's needs (upselling/cross-selling) Ability to analyze customer needs and provide tailored solutions Highly organized with the ability to manage multiple tasks in a fast-paced, deadline-driven environment Positive attitude, strong interpersonal skills, and a customer-first mindset
Job Types: Full-time, Permanent

Pay: $37,663.36-$68,808.61 per year

Benefits:

Casual dress Company events Dental care Discounted or free food Extended health care On-site parking Paid time off Store discount Vision care Wellness program
Work Location: In person