Job Description

What We Do

s.t.o.p. Restaurant Supply has paved a path into becoming the top provider of top-quality kitchen equipment and materials for many foodservice giants in the hospitality industry. Our primary mission is to continuously pursue growth and perfection in everything we do to provide nothing but the best for our clients.

Always on top of our game and putting the best interests of our customers first, s.t.o.p. Restaurant Supply promises an efficient and convenient online shopping experience for everyone. You can rely on our team of highly skilled professionals to exceed customer expectations by adhering to trustworthy and industry-established business practice.

What We Offer:

• RRSP Plans
• Profit Sharing Program
• Comprehensive Flexible Benefits
• Paid Personal Days and Your Birthday!
• Annual Health & Wellness Benefit.

What it's all about:

You are an energetic and highly organized service professional with a passion for providing service excellence. You excel at customer service and can be counted on to support everyone around you. You approach what you do with high attention to detail and take care at every step. You thrive in a fast-paced environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers.

s.t.o.p. Restaurant Supply Ltd. is looking for a customer service representative to join our team in our Kitchener location. This person will be responsible for a variety of tasks, from entering orders to issuing credits and quoting equipment. Training is provided and on going.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

What you'll do:

• Answer incoming calls, emails and chat to address customer inquiries, requests and issues.
• Assist commercial reps with their requests
• Address shorts & subs report daily
• Invoicing
• Arranging courier pickups
• Issuing credits
• Backorders
• Various other admin tasks

Qualifications:

• Friendly, outgoing with healthy sense of ambition to grow with our company.
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity Excel and Word
• Strong mathematical skills
• Pleasant, clear voice
• Bilingual applicants will be given preference

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