Customer Relations Branch Operations Support Representative

Vernon, BC, CA, Canada

Job Description

Douglas Lake Equipment/Avenue Machinery Corp. (DLEAMC) is a distinguished dealership specializing in farm and construction equipment, representing reputable brands such as Kubota, Fendt, Massey Ferguson, New Holland, and Kobelco products.

The

Customer Relations Branch Operations Support Representative

reports to the President and Regional Sales Manager; This role focuses on qualifying and tracking sales leads, ensuring customer satisfaction, and following up on new equipment purchases and service repairs. It also involves managing online inquiries, maintaining accurate product listings across websites and social media, as well as supporting the Vernon and Kelowna locations in daily sales and operations.

Job Duties & Responsibilities:

Qualify inquiries received from Manufacturers websites (e.g., Kubota, New Holland), via email, phone calls, Meta & Messenger and forward to the appropriate sales rep for follow up.

Track leads provided to sales reps to monitor sales conversion

Respond to OEM (e.g., Kubota, New Holland) surveys received from customers and work with operation managers to ensure timely resolution of issues.

Follow up with customer new equipment purchases to ensure satisfaction and offer value added products (e.g., extended warranties, maintenance packages, life and damage insurance).

Follow up on service repairs to ensure customer satisfaction.

Remove new and used equipment from websites and social media once they are sold.

Provide "floor" coverage for walk in customers to support the outside sales reps in the Vernon and Kelowna branches as required.

Support Vernon and Kelowna branch in store operations (e.g., daily cash returns, bank deposits, office supplies, mail distribution, customer floor coverage).

Other sales support duties as required and time permits.

Core Competencies:

Customer Focus

Communication

Teamwork

Time Management

Leadership

Coaching and Mentoring

Job Requirements:

Bachelor's degree or College diploma in business, marketing, or related field, or an appropriate combination of education and practical experience.

5 years of minimum working experience in sales and/or marketing required.

Excellent organizational, strategic, planning and implementing skills.

Excellent management writing and verbal communication skills.

Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.

Strong communication skills in various platforms (email, phone, text, in-person).

Able to create realistic schedules and meet deadlines under stress and interruptions.

Confident with decision making and providing direction.

Understanding of financial reports including budgetary guidelines and expenses.

Computer literacy-Office products, Adobe, Email etiquette, PowerPoint.

Valid driver's license with a clean driving abstract.

Work Conditions:

Travel is required to branch locations.

Attend and conduct meetings, training, and other events.

Flexible schedule needed to meet the demands of customers and sales teams.

In addition to being a great place to work, we offer:

Casual dress

Company events

RRSP matching

Extended medical, dental benefits, and vision care

Life Insurance

Paid time off

Job Type: Full-time



Pay: $65,000 to $72,000 per annum



Job Types: Full-time, Permanent

Pay: $65,000.00-$72,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Tuition reimbursement Vision care
Work Location: In person

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD2896107
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Vernon, BC, CA, Canada
  • Education
    Not mentioned