Job Description

Job ID : 2845Closing Date : 04/15/2024This position could be located in the following location(s): Centre for Applied Research - Calgary, AB; Centre for Performance Applications - Calgary, AB; Joffre Administration - Red Deer, AB; Manufacturing East Region - Sarnia, ON; NOVA Head Office - Calgary, AB; Pittsburgh Corporate Admin - Pittsburgh, PA; Red Deer Executive Place - Red Deer, AB

• This position provides the option to work from home on Mondays and Fridays each week, with the requirement to report to the primary NOVA Chemicals work location on Tuesdays through Thursdays. Employees can opt out of the hybrid schedule and will be expected to work Monday-Friday from the primary work location.

Who We Are:NOVA Chemicals develops and manufactures plastic resins and other petrochemical products that make everyday life safer, healthier and easier. Our employees take pride in our focus on safety and social responsibility by working together to ensure health, safety, security and environmental stewardship through our commitment to sustainability, ESG, and Responsible Care. NOVA Chemicals, headquartered in Calgary, Alberta, Canada, is wholly-owned by Mubadala Investment Company of the Emirate of Abu Dhabi, United Arab Emirates.NOVA Chemicals helps shape a world where products vital to our health and happiness are even better tomorrow than they are today. We are seeking talented and passionate people who enjoy working in a collaborative, innovative environment to join our dynamic team.We are seeking a passionate and professional person to join the Customer Quality Excellence team as a Customer Quality Specialist. The successful candidate will collaborate with groups across NOVA to ensure that our customers consistently receive quality products.You Will Use Your Expertise To:

• Develop and implement quality strategies aligned with overall organizational goals.
• Identify and champion initiatives to drive improvements in product quality and customer experience.
• Demonstrate effective decision making and communication, engaging with appropriate stakeholders across the organization.
• Embrace and utilize digital tools and identify opportunities to employ advanced analytics.
• Ensure customer satisfaction through timely and effective resolution of customer complaints.
• Develop and maintain effective, professional, customer relationships.
• Active application and support of Responsible Care principles and procedures.
• Represent NOVA at industry associations and conferences.

What We Are Looking For:

• Bachelor of Science/Engineering degree with 10+ years of related experience OR technical school diploma with 12+ years of related practical experience.

• Knowledge of industry-specific quality standards and regulations relevant to NOVA's products.
• Proficiency in conducting root cause analysis and implementing corrective and preventive actions.
• Knowledge of polyethylene properties, applications, manufacturing processes, and customer end use.
• Knowledge of common polymer tests and related procedures.
• Strong interpersonal skills, ability to establish and maintain effective customer relationships.
• Passion to provide great customer experience working with NOVA.
• Strong problem-solving skills.
• Confident communication skills including presentation and technical writing skills.
• Ability to work effectively both independently and in a team environment.
• Well-developed critical thinking skills with an aptitude for thinking outside of the box.
• Effective time management/organizational skills.

The Following Skills Will Be Considered an Asset:

• Knowledge of technologies that minimize human intervention in processes.
• Fluent in digital skills, new tools and software coming available.

You Can Stand Out If:

• You are passionate about your work and put care and thought into all that you do.
• You are responsible and follow through with your commitments to others and to safety.
• You are innovative and are willing to challenge your biases when problem solving.
• You are collaborative, inclusive, and work well with others towards team goals.

Additional Information:

• Relocation will be considered to the nearest geographical NOVA Chemicals\' location for this position
• Compensation will be commensurate with education and experience
• Must be willing and able to travel up to 25%+ of the time, mostly domestic Canada and the U.S.A.
• Must possess a valid driver's license and be eligible to travel easily between Canada and the U.S.A.

Why NOVA Chemicals?NOVA Chemicals\' flexible benefit programs are designed to meet the diverse needs of our employees, because when it comes to benefits, everyone has different priorities. Our benefits offerings will vary based on your work location, and are an element of the Total Rewards package used to reward employees.Check Us Out Online:

• Follow us on Twitter and Instagram for company news.
• Follow us on LinkedIn and Glassdoor for job updates.
• Read more on our Responsible Care and sustainability initiatives like Project STOP

All qualified applicants will receive consideration for employment without regard to age race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.Accommodations for job applicants with disabilities are available on request.

NOVA Chemicals