Job Description

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.



Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles--from bush flying to commercial aviation--and are celebrated for their rugged durability, operational versatility, and excellence in performance.



Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.



Position Profile

Reporting to the Lead, Quality Engineering the Customer Quality Engineering Technologist is responsible to; develop and execute strategies to improve the quality of products delivered to the customer, conduct product conformity investigations including root cause analysis for issues reported by the customer, liaise with process owners to ensure appropriate corrective actions are implemented and effective and perform data analysis to detect trends and potential opportunities for process improvement.



Duties & Responsibilities

Direct Accountabilities:

Accountable for ensuring product nonconformity issues reported from the customer are addressed in the company's procedures, considering its scope and severity. Perform investigation related to corrective actions including root cause analysis of significant product quality problems to minimize risk or reoccurrence. Liaise with Methods Engineering, Design Engineering, Supplier Quality Engineering, Quality Control, and Technical Support to identify and report risks and implement actions to resolve technical or quality issues. Evaluate and develop robust procedures for the quality management system related processes. Establish and maintain standard work around customer systems. Enhance the analysis of fleet/warranty return data and develop a good understanding of component and system reliability and maintainability indices. Create, monitor and report metrics, perform data analysis identifying trends in customer satisfaction and Liaise with Customer Support Management group to determine implement actions to determine root cause and resolve issues. Initiate action to improve process and/or product quality in accordance with the company's procedures. Provide customer-oriented data to the quality engineering team to assist with on-going production and vendor RCCA activities.

Indirect Accountabilities:

Support the implementation of proactive actions to reduce the probability of errors that affect product quality. Review documents that affect product quality; participate in approval process on behalf of quality department. Assist in the development of standard work for all Customer Service activities. Support other team members by providing training where necessary on the Quality Management System practices and methodologies. Propose and support improvement projects related to QMS Procedures.

Education & Experience

Bachelor's degree in engineering OR post-secondary education in a related discipline OR acceptable combination of education and experience in the field of aeronautics or manufacturing high precision product. Experience employing quality engineering statistical techniques/tools to isolate problems and determine the risks. Experience determining issue/casual analysis leading to implementing corrective actions. Experience working with an Enterprise resource planning (ERP) Database. Excellent verbal and written communication skills and the ability to manage conflicts. Experience with Net Inspect or similar inspection software is a plus. Experience working as a QC inspector OR working closely with QC inspectors is a plus.

Skills

Good organizational skills and ability to work independently with minimum of supervision and direction. Good problem-solving skills and techniques, ability to read and understand technical drawings. Excellent computer skills relating to creating, modifying, and processing controlled documents. Proficient in MS word, PowerPoint, and Excel Excellent verbal and written communication skills A positive and proactive attitude Strong team player

General Work Conditions

Work in an operational environment Work in the office at the location of the business May be required to travel.

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.



At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.



Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.