Job Description

Location: Brossard, Quebec

PRIMARY DUTIES

Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies Handle direct returning incoming calls as a result of outbound activities. Follow up on customer issues regarding claims, billing or other service concerns. Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card. Cross sell over the phone. Process routine requests for service items. Miscellaneous department activities as needed.

Education, Skills, and Experience:

Fluent in French and English (written and verbal). College diploma or equivalent work experience. Minimum of 1 year of relevant work experience Must be licensed in Accident & Sickness, and Life Ability to multi-task, talking with customers while completing paperwork and system changes Outgoing and engaging conversation skills. Sales acumen, business sense. Effective listening and problem-solving skills Previous contact center experience required. Strong communication skills with a detail-oriented and analytical mindset. Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.).

Additional Information:

Physical Environment:

In Office (5 days) *

Flexible Scheduling:

Adjustments to the work schedule may be necessary based on business demands.