Job Description

Job Overview

The Customer and Operations Support role is focused on helping keep our inventory and e-commerce operations running smoothly. This position plays an important part in receiving and organizing stock, assisting with product setup in the POS system and Shopify, and ensuring online orders are processed accurately. It combines customer support with strong operational assistance to help maintain clean data, organized inventory, and an efficient online shopping experience.

Key Responsibilities:

Manage responding to customer emails and phone calls with friendly, professional communication. Help with packing and shipping online orders, ensuring accuracy and efficiency. Support the team with adding and updating products in the POS system and Shopify, including product details and pricing. Assist with receiving inventory, tagging products, and keeping stock organized. Assist in entering purchase orders into the POS system. Help maintain accurate data entry and support inventory tracking. Use POS systems, Shopify, and Excel to assist with online sales, reporting, and operational tasks. Relay customer feedback and observations to managers to help identify opportunities for improvement.
We're looking for someone organized, reliable, and eager to learn!

While experience in retail, customer service, or e-commerce is a bonus, it's not required, we're happy to train the right person who's motivated and has a great attitude.

What will help you succeed in this role:

Strong attention to detail and accuracy when handling inventory or data entry Good communication skills and a friendly, helpful approach with customers and team members Comfortable learning and using computer systems (POS, Shopify, Excel) Ability to stay organized and multitask in a busy environment Dependable, proactive, and willing to jump in where needed A positive attitude and genuine interest in learning new skills
If you're motivated, team-oriented, and excited to grow with us, we'd love to hear from you!

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Dental care Extended health care On-site parking Paid time off Store discount Vision care
Work Location: In person