Job Description

About Us:

The Technical Standards and Safety Authority (TSSA) is deeply committed to safety and passionate about making Ontario a safer place to live, work, and play. Our unified team - what we proudly call ONE TSSA - works collaboratively to deliver better safety for our province.



TSSA is a not-for-profit regulator that has dedicated over 25 years of expertise and experience to the safety of Ontario. Mandated by the Government of Ontario, TSSA's team of over 450 professionals works to enhance public safety across multiple sectors we regulate.



As an award-winning organization, TSSA firmly embeds safety in our culture and all aspects of our work. Fostering a strong safety culture has earned us the 5-Star Safety Cultures Award from Canadian Occupational Safety magazine for three consecutive years (2022-2024).



As ONE TSSA we are guided by the following values in all we do:

Safety:

Be safety-focused at all times

Collaboration:

Work well with others

Accountability:

Take responsibility for our actions and deliver on our commitments

Integrity:

Conduct ourselves transparently using risk-informed evidence

Inclusion:

Embrace diversity through respectful leadership

Innovation:

Be forward-thinking, adaptable, and data-driven

Joining TSSA means becoming part of a team of experts from diverse fields, backgrounds, and cultures. It's an opportunity to hone your skills, expand your knowledge, build a rewarding career, and realize your full potential

Position Summary:

Reporting to the Supervisor - Customer Management, this position supports our organization in its journey to becoming a Modern outcome-based regulator.



As Associate, Customer Management, you will enhance the team's effectiveness by consistently delivering various cross-program processes and procedures. You will support public safety by managing customer accounts, processing applications, and setting up work orders for customers across Ontario relating to the licensing of businesses, facilities, and devices within TSSAs regulated sectors.



You will also maintain account and address data integrity within the business system by accurately inputting and analyzing data for deficiencies, and resolving discrepancies using established procedures. As our Associate, Customer Management you will require strong detail orientation, problem-solving and analytical skills.

This is a contract opportunity.

Job Responsibilities:

Create and maintain TSSA Customer account records and relationships Provide customized customer support Review, triage and respond to customer requests for support including general inquiries, application processes, prerequisites and authorization issuance Validate and investigate internal and external customer requests, application and prerequisite documentation Initiate and complete work orders for operational streams (e.g. Engineering and Licenses) Communicate with inspectors and third parties to validate information and resolve incomplete applications Contact customers regarding their lapsed authorizations Deliver periodic workload reports and escalate workload or lead time issues for resolution

Job Qualifications:

Minimum of a High School Diploma 1-2 years of relevant experience Knowledge of the Technical Standards and Safety Act, 2000, S.O. 2000, c. 16 Customer account management skills Demonstrated written and verbal communication skills Technical competencies (e.g., office management practices and procedures) Intermediate computer skills including Oracle and Microsoft Office Suite (i.e. CRM Dynamics, Excel, PowerPoint, Teams, Word)

Inclusion and Equal Opportunity Employment

TSSA is an equal opportunity employer committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day. We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability. Only those selected for an interview will be contacted.



TSSA is pleased to offer accommodations for applicants with disabilities. If you are interested in applying for a job opportunity, or are contacted by us regarding a job opportunity, please advise of any accommodations you may require.



This job posting is for an existing vacancy within TSSA. We are actively seeking a qualified candidate to fill the current position. We encourage all interested applicants to apply.



TSSA uses AI to support screening of pre-screening question responses. Even if an application is flagged by the system, our team endeavours to review all candidates' qualifications and experience.