Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 hours per week Education: Experience:

Education

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Secondary (high) school graduation certificate or equivalent experience

Work setting

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Rural area Retail/wholesale establishment/distribution centre

Tasks

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Answer written and oral inquiries Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for refunds and credits Issue receipts and other forms Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Perform general office duties Receive and log complaints Receive payments Explain procedures, risks and benefits to clients Answer clients' inquiries and provide information Resolve product and service related problems Assess client's needs and resources to recommend the appropriate goods or services Conduct sales transactions through Internet-based electronic commerce

Computer and technology knowledge

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Internet MS Excel MS Outlook MS Windows MS Word MS Office Spreadsheet

Type of experience

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Call centre

Transportation/travel information

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Own transportation Public transportation is available

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Tight deadlines Work under pressure Repetitive tasks Sitting

Personal suitability

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Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Initiative Judgement Ability to multitask Dependability Honesty Quick learner

Screening questions

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Are you available for shift or on-call work? Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment?

Experience

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Experience an asset

Health benefits

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Dental plan Disability benefits Health care plan Vision care benefits

Financial benefits

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Group insurance benefits Life insurance

Other benefits

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* Free parking available