Job Description

MAINTAIR AVIATION SERVICES

has a 35+ year history of providing safe, best in class aviation ground handling services. With a current team of 200, working across 5 airports in Eastern Canada, we are currently seeking candidates for

CUSTOMER / GUEST SERVICE AGENT based in Saint John, NB!

JOB SUMMARY:

Customer Service Representatives (CSR's) work under the direction of the Station Coordinator and/or Shift Leads and ensure passengers & customers are handled according to specific company policies & procedures. They are a part of the overall Maintair Family. He/She will support and work alongside all areas of the company and foster the team atmosphere of Maintair. Quality customer service, attention to detail, company procedures, safety and team work are key components to be a successful agent. The ideal candidate must possess solid verbal and written communication skills, be energetic, outgoing, understanding and accepting of change. He/She must also be flexible and able to deal with the adapting nature of aviation.

DUTIES AND RESPONSIBILITIES:

Provide quality customer service to a variety of customers including: travelling



passengers, travel agencies, corporate customers, and other internal and external groups.



Answer phones/emails, give out fare & schedule info, take & create reservations, etc.



Filing, handling cash and preparing cash reports.



Greeting flights, making announcements (boarding calls, paging passengers).



Work through flight IROPs as required.



Work through flight baggage issues as required.



Assist with baggage handling (bag jams/bag room congestion) and deliveries as required.



Perform Turn, RON and Ad-Hoc flight requirements as needed.



Provide cabin cleaning as needed, per carrier specifications.



Load catering/commissary/ice as required.



Brew and load coffee/hot water jugs as required.



Update internal operations requirements (IFIDs, iLEAN, Ops Sites etc).



Other duties as assigned by management.

QUALIFICATIONS AND REQUIREMENTS:

Minimum grade 12 education or equivalent experience.



Must be able to speak English; bilingual preferred.



Must be able to apply and secure an Airport Restricted Area Pass (RAIC) or airport security pass.



Knowledge of aviation and its related terms, short forms and verbiage.



Ability to speak and understand more than the English language would be an asset but not required.



Working knowledge of Microsoft Office, Windows, and computer programs.



Computerized Reservations System (CRS) - Navitaire would be an asset but not required.



Previous airline/in person customer service experience would be an asset.



Must have excellent customer service skills.



Must be able to work with minimal supervision, and/or in a team environment working varied and/or split shifts.

ADDITIONAL INFORMATION:

PPE required is provided to employee.



Paid training.



Access to staff flight travel benefits.



This position is covered by a Collective Bargaining Agreement.