Job Description

Are you a dynamic leader passionate about creating unforgettable experiences and fostering an inclusive environment? Fort Edmonton Park is seeking a visionary Management Supervisor of Guest Services, Marketing, and Sales to lead our vibrant team. In this pivotal role, you will drive strategic oversight and operational excellence across retail, guest services, business development, sales, booking, and rental functions.
You will be instrumental in guiding user engagement, realizing multi-million dollar revenues, and ensuring robust financial stewardship. This position plays a key role in building a healthy, respectful, and productive staff culture where every team member is valued, properly trained, and resourced. Join us in advancing the vision and goals of the Community Recreation & Culture Branch, aligning with the City Plan, and contributing to the rich heritage and international profile of Edmonton!
What will you do?

• Managing and overseeing staff recruitment, training, coaching, and performance within the unit
• Building a healthy and respectful workplace culture, including staff development, motivation, and empowerment
• Managing Labour Relations matters, including grievances, consultations, investigations, and discipline
• Identifying priorities and delegating tasks to staff within the business unit
• Developing and approving procedures and training plans related to customer engagement and transaction processing
• Managing issues related to labour relations, pay administration, and staff performance
• Determining staffing requirements, conducting recruitment, and making hiring and promotion decisions
• Ensuring effective staff communication regarding operational direction and impact of decisions
• Delivering monthly budget variance reporting, explanations, and forecasting
• Developing and forecasting operational budgets for new services and products
• Managing and approving all unit expenses as an authorized expenditure officer
• Providing oversight and accountability for revenue-generating products and strategic direction for customer experience and pricing

Qualifications

• Undergraduate degree or equivalent in Recreation or Museum Administration, Business, Marketing, Arts, Science or other related discipline
• Minimum of 5 years supervisory/management experience in recreation, facility management or other related discipline within a large complex organization
• Experience and skills in staff management, facility operations, financial management, labour relations, problem solving and strategic planning

Skills required for success:

• Staff Management and Leadership: Proven ability to supervise, direct, coach, mentor, and evaluate program managers and coordinators, fostering high-performing teams and a positive work culture. This includes experience in recruitment, hiring, retention, and addressing labor relations issues
• Program and Service Development: Demonstrated skills in problem-solving for program and service development, ensuring efficient and cost-effective management that aligns with organizational vision, mission, and targets
• Communication and Stakeholder Engagement: Expertise in collaborating with internal and external partners, including communications partners and diverse community groups, to amplify program awareness and respond to varied needs. This also involves representing management in grievance hearings
• Financial and Operational Oversight: Capability to manage unit financials, respond to variances, meet approved budgets, and establish performance indicators for operational excellence and optimizing program and facility performance
• Alignment to our Cultural Commitments and Leadership Competencies (

) * Embracing a culture of equity, diversity, reconciliation and inclusion

• Applicants may be tested

Conditions of employment & work environment:

• Up to: 1 permanent full-time position
• Hours of work: 36.9 hours per week, Monday - Friday
• Salary: $105,668.31 - $132,083.94 (Annually)
• This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
• This position is eligible for the EDO program (Earned Day Off)
• Hire is dependent upon a Police Information Check, including a Vulnerable Sector check satisfactory to the City of Edmonton and is a requirement of this position, there may be a cost associated with this requirement

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact . Learn more about our benefits .
Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.
Recruitment Consultant: AS/SB
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Skills Required