Job Description

What it's like to be a Customer Experience System Advisor at Northbridge Financial

The Customer Experience System Advisor is accountable for the effective execution of the end user experience for all Customer Experience systems at Northbridge Financial. As a key member of the Customer Experience team, this position completes testing, conducts user training and is the user support expert post-implementation.


This position holds the highest business system authority and is responsible for day-to-day problem solving on system issues by providing user guidance or liaising with IT system support and/or external vendors to ensure fast and effective issue resolution. In addition, the role will identify system enhancements, develop system issue workarounds, uncover training needs, and provide ongoing communication and support for users of Customer Experience platforms.

We want your talent!

If you are great at:

Building relationships, communicating, and being resourceful Utilizing your speed while also maintaining a sharp eye for detail Problem-solving to build new & innovative solutions, including instructional design and facilitation Easily adapting to changing priorities

If you have:

5 years of insurance experience, systems, or other related and transferable experience Understanding of insurance sales and or underwriting processes. Strong communication skills, with the ability to speak in front of groups of people

We really mean it when we say we put you first. Here are a few ways how:

Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Qui nous sommes

Nous sommes la Financiere Northbridge. Nous sommes fiers d'etre une societe canadienne a 100 %, detenue en propriete exclusive par Fairfax Financial. Nous offrons nos services par l'entremise de nos marques Northbridge Assurance, Les assurances Federated et TruShield Assurance. Nous sommes reconnus comme etant l'une des plus importantes societes d'assurance de dommages des entreprises au Canada. Nos employes sont engages a comprendre les besoins de nos clients, et nous faisons tout en notre pouvoir pour aider les entreprises canadiennes a connaitre un avenir meilleur et plus securitaire. Nous sommes une entreprise formee de personnes passionnees qui placent les gens au coeur de leurs preoccupations. Souhaitez-vous vous joindre a une equipe qui croit en l'importance de travailler fort, et d'avoir du plaisir au travail, tout en ameliorant les choses? Ne cherchez pas plus loin que Northbridge.


A la Financiere Northbridge, nous avons a coeur de creer un milieu de travail inclusif ou nous celebrons les employes et les accueillons comme ils sont. Peu importe qui vous etes ou ce qui vous rend unique, nous vous accueillons a bras ouverts. Veuillez simplement nous indiquer comment nous pouvons vous aider ou vous accommoder au cours du processus de selection.