Job Description

Customer Experience Specialist

At Stoko, we know that life is better when we are able to do the activities we love. That's why we've created the world's first and only Supportive Apparel that's proven to help people get active again and stay active for as long as possible. Based in Vancouver, British Columbia, we have assembled a multi-disciplinary team of dreamers, designers, and disruptors who are up for the challenge of creating a brand-new consumer category and learning a thing or two along the way.

Sound like something you'd like to be a part of? Perfect, keep reading.

Start Date:

September 2025

Roles & Responsibilities:

As part of our Customer Support Team, your responsibilities will include:

Customer Support & Communications

Serving as the main point of contact to answer customer inquiries across all channels, including email, social media, and livechat. Maintain data collection strategy set out by the eCommerce + Customer Experience Manager. Support the eCommerce + Customer Experience Manager with data insights from our customers. Maintain the current Product FAQ page on the website with relevant information. Assisting with product seeding and order processing. Managing and tracking product returns, exchanges, and warranties. Be a champion for Stoko's products, communicating the value they provide and become an expert in product features, functionality, and use. Confidently interact with customers to answer questions, give advice, and provide solutions through coordinating resolutions with other Customer Support Specialist and other key stakeholders.

Reporting & Metrics

Managing CRM data entry to accurately capture customer feedback and communications. Assisting teams across the organization by capturing customer feedback trends, FAQs and relevant reporting metrics and insights on a regular cadence.
Still excited? Awesome. Send us an email at jobs@stoko.ca! Please include a resume and a cover letter explaining why you're excited and why you're a great fit for our team.

Job Type: Seasonal
Contract length: 6 months

Pay: $54,000.00-$60,000.00 per year

Benefits:

Paid time off
Experience:

Customer service: 3 years (required)
Work Location: Hybrid remote in Vancouver, BC V5L 2G8