Job Description

About Us:

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure "survival of the littlest".

The Position:

The Customer Experience Specialist, known as a "Deck Ambassador" works at the poo entrance and/or poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Your Typical Responsibilities:

Setting up and breaking down the pool deck area before and after each shift Checking water chemistry and temperature prior to swim lessons. Welcoming students and parents/guardians to the pool deck area. Answering customers' questions about their account, their child's progress, or about the program. Assist swim instructors and managers when needed during swim lessons. Work a flexible schedule that may include holidays and weekends as required by business needs and as requested by management Report to and communicate directly with Aquatics Manager Be correctly dressed in British Swim School uniform and prepared poolside at least 15 minutes before the start of the first lesson Attend staff meetings and ongoing training/coaching as requested by Aquatics Manager Adhere to overall British Swim Schools policies and procedures, guidelines and business conduct guidelines Complete administrative and other tasks, when required

Minimum Qualifications:

Excellent interpersonal communication and organizational skills. Have a responsible and professional demeanor.

Preferred Qualifications:

Customer service experience. Lifeguarding/First Aid/CPR/AED Certification(s) not required but preferred.
"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".

Job Types: Full-time, Part-time, Permanent

Pay: $18.00 per hour

Benefits:

Company events On-site parking Paid time off
Experience:

Customer service: 1 year (preferred)
Language:

English (required)
Work Location: In person