Job Description

Are You Ready to Make It Happen at Mondel?z International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

How you will contribute

You will:

Serve as a dedicated contact (business partner) for a defined set of customers for order management Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes) Have regular direct contact with customers (supply chain or buying department) regarding logistics Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country Organize transport via third-party logistic operators and ensure on time delivery

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Good numerical, analytical and logical reasoning skills Microsoft office applications High-level of SAP competence Within an FMCG/CPG company A customer-facing role in customer service, logistics or sales An order-to-cash environment Good knowledge of the total supply chain/order-to-cash process Strong analytical and problem-solving skills

More about this role

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers. How you will contribute


You will:


Be the single point of contact for your customer portfolio


Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction


Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers


Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives


Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales. What you will bring


A desire to drive your future and accelerate your career and the following experience and knowledge:


Experience in CS&L and with customers


Experience in fast-moving consumer goods or consumer packaged goods company


Strong analytical and problem solving skills


SAP knowledge and expertise in MS Office


Customer orientation, strong influencing and communication skills


Strong focus on delivering productivities, service and KPIs


Team player, accountable, proactive thinking, flexibility


Bachelor's Degree required, preferably in Supply Chain Management, Engineering or related subject; MBA/Master is an asset.


Minimum 2 years of prior experience in Supply Chain: Customer Service or Planning experiences preferred. Strong educational background in Supply Chain Management, Engineering or Business Administration.


Proficient knowledge of SAP and Microsoft Excel. Experience supporting customers or in a customer-facing role.


Excellent analytical skills and attention to detail. Strong communication skills both verbally and by email.


Regular business Hours


No Relocation support available
Business Unit Summary


With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.


Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.


Job Type


Temporary (Fixed Term)
Order Management (OTB)
Customer Service & Logistics