Job Description

We have a great opportunity for a motivated Customer Experience Specialist! Are you a customer service professional who is passionate about providing exceptional customer service and helping elevate customer experiences? Then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers\' experiences across the organization.Major responsibilities- Track and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence- Work in a strategic, high-volume fast-paced environment- Work closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers\' experiences- Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics- Design marketing and engagement strategies for new products or services
- Strong business writing skills, including the use of email correspondence- Exceptional computer skills including knowledge and experience with customer relationship management software (CRM)- Candidates who possess strong interpersonal, customer service, and communications skills, including strong listening capabilities- Ability to interpret and analyze data to enhance the customer experience- Collaboration with others is essential, as well as strong project management and problem-solving expertiseWe want to hear from you if you have the right skills for this role and are available to start immediately!.Robert Half is the world\'s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.\xc2\xa9 2024 Robert Half. By clicking \xe2\x80\x9cApply Now,\xe2\x80\x9d you\'re agreeing to Robert Half\'s Terms of Use.Robert HalfRobert Half is the world\'s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,...

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