Job Description

We have a great opportunity for a proven Customer Experience Specialist! If you are a customer service detail oriented who is passionate about helping elevate customer experiences and providing exceptional customer service, then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers\' experiences at all touchpoints within the organization.Responsibilities- Collect, observe, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence- Collaborate closely with internal stakeholders sales, marketing, and account management teams to aid in enhancing customers\' experiences- Use collected information to identify gaps and recommend strategies to heighten customer experience metrics- Create engagement and marketing strategies for new services and products- Take part in a strategic, high-volume fast-paced environment
- Advanced skills in business writing, including the use of email correspondence- Exceptional computer skills including knowledge and experience with customer relationship management software (CRM)- Demonstrated ability to collaborate with others is essential, as well as strong project management and problem-solving expertise- Individuals who possess strong interpersonal, customer service, and communications skills, including exceptional listening capabilities- Proven ability to interpret and analyze data to enhance customers\' experiencesWe want you to contact us today if you have the proper skill set and are able to start asap!.Robert Half is the world\'s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.\xc2\xa9 2024 Robert Half. By clicking \xe2\x80\x9cApply Now,\xe2\x80\x9d you\'re agreeing to Robert Half\'s Terms of Use.Robert HalfRobert Half est la premi\xc3\xa8re et la plus grande firme de solutions de gestion des talents sp\xc3\xa9cialis\xc3\xa9es au monde, qui met en relation des chercheurs d\'emploi hautement qualifi\xc3\xa9s avec des opportunit\xc3\xa9s au sein de grandes entreprises. Nous offrons...

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