Job Description

Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued \xe2\x80\x93 as we shape the future of Canadian retail, together. Our unique position as one of the country\'s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well\xc2\xae.At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.Customer Experience Specialist \xe2\x80\x93 Centre of Store \xe2\x80\x93 NOFRILLS WestThe Customer Experience Specialist, Center of Store (COS) at NOFRILLS is responsible for the delivery & execution of core divisional programs, aligning national business initiatives and ensuring the training infrastructure is present and implemented across all departments in NOFRILLS stores with a specific focus on COS.The goal of the CES is to ensure a positive and seamless customer experience in our stores by identifying any opportunities within store performance, support stores on new projects & process improvement initiatives as well as ensuring any training gaps are addressed. The Specialist will laisse with teams across the business as required with a focus on ensuring communication and execution of regional and national COS standards while sharing COS best practices across stores.A NOFRILLS CES has a passion for the business, solid operational experience and a desire to make a difference helping Franchise Owners support their employees in their development and to build accountability, drive results, & provide a positive customer experience.Accountabilities:\xc2\xb7 Subject Matter Expert on center of store (COS) (I.e. Grocery, etc) processes and programs.\xc2\xb7 Subject Matter Expert for stores related to SAP, IPFR, BOSS, Planograms maintenance, Replenishment, Receiving (BDR), Perpetual Inventory.\xc2\xb7 Support stores with product flow from receiving to point-of-sale. Ensure receiving best practices and procedures are being followed; Liaise regularly with receiving personnel, vendor resolution, DSD schedule uploads, ASN vendor review.\xc2\xb7 Identify opportunities to further develop and implement improved COS retail ordering and inventory management methods.\xc2\xb7 Provide stores with the required operational direction in support of ordering and replenishment systems knowledge.\xc2\xb7 Provide input into the development, testing, revision and implementation of improved processes or standards through innovation in SAP upgrades and recommendations at reducing operating costs and improving accuracy in inventory management.\xc2\xb7 Planogram Process review \xe2\x80\x93 up-to-date and accurate, execution, compliance, LMV assortment support, assistance with assortment/NOF issues and resolution across the total store.\xc2\xb7 Reinforce the PACE disciplines for all store departments. Reinforce operating procedures and prepare and deliver additional instruction as required to build technical and operational knowledge.\xc2\xb7 Remain current on business systems technologies; their applications and risk observed in retail operations to General Managers.\xc2\xb7 Assist Franchise Owners with understanding SAP Security Protocol by ensuring their employees are appropriately loaded into the Employee Lifecycle Manager (ELM) IT system.\xc2\xb7 Franchisee liaison to daily operational SAP questions and troubleshooting to emailed/phone concerns. Detailed communication trail for stakeholders to rectify any items that require additional support.Role Requirements:\xc2\xb7 Demonstrated excellence in serving our customers.\xc2\xb7 Perpetual Inventory Management experience (system knowledge of SAP Handheld, IPFR, PI Practices, Planograms, Replenishment).\xc2\xb7 Retail leadership & management experience is an asset.\xc2\xb7 Experienced in coaching, leading and motivating others.\xc2\xb7 Excellent problem solving, communication, organizational, facilitation, presentation, project management and interpersonal skills.\xc2\xb7 Must be able to manage multiple concurrent projects.\xc2\xb7 Demonstrated ability to make sound judgments and decisions.\xc2\xb7 Strong team player with self-discipline and motivation to work independently.\xc2\xb7 Strong diagnostic analytical skills (Root cause analysis).\xc2\xb7 Willingness and readiness to travel.\xc2\xb7 Reflective of Loblaw Culture, Leadership Behaviours and Shared Values.Key Measures (Performance indicators):\xc2\xb7 OSAT district vs. banner \xe2\x80\x93 District Manager & Franchisee support.\xc2\xb7 District and Individual Store Performance (Focus store and Operational Process Scorecard).\xc2\xb7 Store Standards execution supporting District Manager, Franchisee & Franchise employees.\xc2\xb7 LCL Operational Dashboard (OVP Scorecard) \xe2\x80\x93 PI Accuracy, Hole Count, Manual Orders, Shop Floor Walks, Planogram Compliance.\xc2\xb7 P&L Performance \xe2\x80\x93 Sales, Shrink (scrapping), Labour Management, Controllable Expenses.\xc2\xb7 Systems Process Management \xe2\x80\x93 Service Now, ELM, SAP, IPFR, BOSS, Planograms maintenance, Replenishment, Receiving (BDR), Perpetual Inventory.Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars \xe2\x80\x93 Environment, Sourcing and Community \xe2\x80\x93 and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values \xe2\x80\x93 Care, Ownership, Respect and Excellence \xe2\x80\x93 guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits \xe2\x80\x93 these are some of the many reasons why we are one of Canada\xe2\x80\x99s Top Employers, Canada\xe2\x80\x99s Best Diversity Employers, Canada\xe2\x80\x99s Greenest Employers & Canada\xe2\x80\x99s Top Employers for Young People.If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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