Job Description

About Quintalink

Quintalink is a next-generation conveyancing software platform that helps law firms streamline real estate transactions. We know that no two law firms are alike -- which is why our software and service adapt to each client's unique workflow.

At Quintalink, we're redefining how real estate law firms operate. Our culture values innovation, collaboration, and professional growth. We're looking for forward-thinking individuals who want to combine their legal experience with a passion for technology and client success.

About the Role

Are you a law clerk looking to take your legal expertise in a new direction? Do you enjoy teaching others, solving problems, and learning new technology?

We're looking for a Customer Experience Specialist to help law firms get the most out of our conveyancing platform. You'll use your understanding of real estate transactions and legal processes to onboard clients, provide training, and deliver outstanding customer support.

This role is perfect for someone who wants to move from day-to-day file work into a dynamic, client-facing role in the growing legal tech industry.

Why This Role?

This position offers a unique opportunity for law clerks ready to pivot into tech -- blending your legal knowledge with technology, training, and client success. You'll make a direct impact helping law firms modernize and simplify their real estate transactions while building a long-term career in a fast-growing industry.

Key Responsibilities

Respond to client questions via phone, email, and live chat.

Troubleshoot issues and collaborate with our technical team to find solutions.

Lead onboarding and training sessions for new and existing law firm clients.

Create easy-to-follow training materials, including videos, articles, and guides.

Work closely with the sales team to ensure a smooth onboarding experience.

Maintain detailed records of client communications using Zendesk Support.

Stay informed about new software features and updates to share with users.

Who You Are

Experienced Law Clerk (ideally in real estate law or conveyancing).

Familiar with legal processes, documents, and transaction workflows.

Strong communicator who enjoys teaching and supporting others.

Tech-savvy and comfortable learning new software tools.

Organized, proactive, and able to manage multiple client needs at once.

Experience with Microsoft Word, Adobe Acrobat, and (optionally) SaaS or CRM systems.

Fluent in English (verbal and written).

Schedule

Monday to Friday, 10:00 AM - 6:00 PM
Job Types: Full-time, Permanent, Fixed term contract
Contract length: 6 months

Pay: $50,000.00-$60,000.00 per year

Benefits:

Dental care Extended health care Paid time off Vision care Work from home
Experience:

Real Estate Law: 2 years (required) Law Clerk: 2 years (required)
Work Location: Hybrid remote in Etobicoke, ON