Job Description

###

Perform at your highest potential.

Inspire others to do the same.

Vancouver Foodie Tours is comprised of a team of dedicated and passionate individuals who want to make a difference. We share and enlighten others through memorable culinary experiences, and constantly push boundaries to find a better way.



We have a whatever it takes attitude to get the job done, and we let what is best for our guests be our guiding light. We are a small but mighty team, where each team player is a key contributor with a unique skillset. We celebrate the unique strengths of each team member and constantly learn from one another.



###

Life is too short to be in a job you don't love.

This is how we roll. If this sounds like you, you'll excel here.




####

Generate Happiness and Appreciation

Uplifting others is in your blood. Your community inspires you.


####

AMAZING CULTURE

You want to work at a company with an amazing culture, one that encourages you to learn and grow with others that have a winning mindset.


####

PERFORM AT YOUR HIGHEST LEVEL

You want to feel supported, receive ongoing training and guidance to operate at the highest level.



####

BALANCED LIFESTYLE

You want to have a great time, and enjoy a healthy, well-balanced lifestyle.


####

SUPPORTIVE TEAM MEMBERS

You want to work in a supportive team environment, where we set each other up for success.


####

CREATE MEMORABLE EXPERIENCES

You are thoughtful and professional. People remember you for how you make them feel.



Sound like the opportunity you have been dreaming about? Get in touch today!



Michelle Ng

President & Founder

Vancouver Foodie Tours



- CUSTOMER EXPERIENCE SPECIALIST - Weekend (Friday - Sunday, On-Site)
We are on a mission to generate happiness and appreciation by creating rewarding experiences through our business: Vancouver Foodie Tours.



Vancouver Foodie Tours is recognized as one of the world's top food tour operators by Forbes and TripAdvisor since being established in 2010. We offer fun and delicious experiences that bring people closer together to uncover common ground and broaden perspectives.



Curiosity and determination fuel our desire to habitually learn, apply and share to activate growth. As a result of our commitment to pursuing excellence, and setting a new standard for thoughtfulness, we are proud to uphold a 99% customer satisfaction rating.

What You'll Do

Coordinate private tours, team building and group booking requests Responsible for all aspects of customer experience including verbal and written communication, and administrative duties Vendor relationship and coordination support Operations support, reservation management & logistically assisting tour guides Ensuring day-to-day tour operations run smoothly, communicating with clients efficient Upkeeping several internal documents, tracking sales & operational performance

What You'll Have

Sound experience in corporate and consumer customer service environment Solid written, communication and presentation skills A proven track record of creating memorable experiences for customers Technically savvy and can navigate new software and systems (Shopify or FareHarbor experience an asset) Strong administrative and operations experience in a support role High emotional intelligence, and awareness of self and others Ability to proactively anticipate the needs of customers Customer focused and demonstrates a desire to proactively help and serve internal/external stakeholders Resilience and tolerance for change/ambiguity and can effectively cope with change, finding ways to advance work and projects

Who You Are

Solutions-driven critical thinker and problem solver Curious and excited for continuous learning A collaborator and team player who works well with others to deliver results meaningfully Detail oriented, ensuring accuracy and time management are important

What's In It For Me?

Complimentary food tour experiences around the world Family and friends discount to Vancouver Foodie Tours Eating meetings and professional development workshops Fun team-building events to build your culinary prowess and knowledge of Vancouver Exclusive staff discounts on Granville Island
If you're interested - so are we! Send a single email with ALL of the following information to jobs@foodietours.ca. Use the following format in the email subject line: Your First Name Last Name: Customer Experience Specialist - Weekend Application 2025



1. An explanation on why you'd make a great Customer Experience Specialist (No more than 250 words)

2. Which of our Core Values resonates with you most

3. Resume

4. Expected hourly rate



Note; The office is located on Granville Island and requires in-person weekend work. This is a part time position. 10-20 hours per week.