Job Description

Seeing beyond numbers (TM) At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs. This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group. Under the leadership of the Senior Manager, Customer Experience, the incumbent supports the various business centers in taking care of their commercial banking customers. The Coordinator, Customer Experience acts as a key player in the customer service of a business service center. In support of the account manager team, the Coordinator, Customer Experience is responsible for the preparation of collateral documentation for the account managers, the compliance of files, and the follow-ups. The incumbent may also be assigned to special projects related to compliance, customer service, or specific commercial customer programs.


Responsibilities :

º Act as a first point of contact and provide a first level of service to the Business Banking customers º Follow up and process documentation related to the opening of transactional products for commercial customers; º Respond effectively to calls received at the Business Center by offering a courteous and high quality service; º Provide information to customers regarding documentation or file progress and offer a first level of support regarding the Bank's products and services; º Provide administrative support to the Account Managers of a Business Center; º Prepare ancillary documentation for Account Managers or clients, transmit the required forms and documents and follow up on them; º Assist the Business Development team with all administrative tasks; º Communicate directly with clients to set up appointments or follow up on files; º Act as a liaison between the business center and the Operational Excellence sector; º Collaborate with account managers to resolve administrative or operational problems; º Complete, update and archive all necessary reports for required controls;


Qualifications :

º College diploma in administration, accounting or related field º Minimum 3 years of customer service experience, including at least 1 year with a commercial banking (an asset) º Basic knowledge of how commercial financing works º Ability to manage and prioritize multiple competing demands º Excellent customer service skills º Energy º Thoroughness º Autonomy º Dynamism º Team player


Additional Information :

Equity, Diversity & Inclusion: We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accessibility: Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process. PIPEDA: We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.