Job Description

This is a temporary position for 18 months.When you recall the very best customer experience you ever had, you canxe2x80x99t help but think to yourself, xe2x80x9cHow would I have done it even better?xe2x80x9d Thatxe2x80x99s because youxe2x80x99re the kind of person who believes that even if you go above and beyond, therexe2x80x99s always room to go a little higher and a little further. You have a passion for service excellence and helping others and get a personal thrill out of brightening someone's day on the other end of the telephone with your friendly voice.We're looking for someone like you to join our Customer Experience team!WHO IS BRIDGEWATER BANK?Unlike a traditional bank, we have no branches. This means less time managing logistics and more time focused on you and our xe2x80x98whyxe2x80x99 xe2x80x93 helping you succeed. Our focus is providing honest, straightforward service and financial solutions for everyday living and important life events.Wexe2x80x99re financial service experts with flexible mindsets. Being a smaller bank makes us nimble, and that means we can respond quickly with innovative approaches that donxe2x80x99t need to go through multiple levels of approvals.Our customers are everything. When you become a customer of Bridgewater Bank, youxe2x80x99re like our neighbour xe2x80x93 even family xe2x80x93 and we treat you that way.WHAT MOVES YOU

• You genuinely love connecting with people over the telephone, and in turn, assisting them with the right solution for their needs.
• You know how to maintain that perfect balance between friendliness and professionalism.
• You have a knack for explaining things in a way that makes it easy for people to understand.
• You never met a problem you couldnxe2x80x99t solve.
• Youxe2x80x99re just as personable on the phone as you are in person.

WHAT YOU'LL DO

• Report to the Manager, Customer Experience and Direct Sales.
• Promote Bridgewater Bank products and services through telephone and email channels, and help customers choose the Bridgewater Bank products that are best for them.
• Be flexible, as some of our schedules involve extended hours.
• Process customer service requests for new services, changes in existing services and any specialty requests.
• Resolve customer concerns quickly and effectively.

WHAT YOU'VE DONE

• You have a high school diploma.
• You have previous experience working in a customer service or sales role in a Contact Centre environment (even better if youxe2x80x99ve worked for a bank or lending institution).
• You know your way around the internet (via Internet Explorer) and are comfortable working with the Microsoft Office suite of software.
• You have excellent telephone etiquette xe2x80x94 always polite, always professional.

WHAT YOU'LL GET

• Competitive salary.
• Flexible benefits.
• Outstanding employer-paid Retirement Savings Program.
• Great AMA discounts.
• Unlimited learning opportunities.
• Paid Vacation and other paid time off including a Volunteer Day and Me-Day.

-WORK MODEL: Remote-We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Alberta Motor Association