Job Description

If it's not done well, it's not Welldone!

Join our growing team at Welldone Mechanical Services, Saskatoon SK.

Locally owned and operated, Welldone Mechanical Services has been providing exceptional HVAC service in Saskatoon since 1995. We are dedicated to providing exceptional customer service and cutting-edge technology, and equipment to our commercial and light industrial customers.

We have an immediate opening for a Customer Experience Specialist / Administrative Assistant to improve the overall customer experience and satisfaction and support day-to-day administrative tasks. Monthly contact with customers through yearly meetings to gather feedback about their customers experience.

POSITION:

Customer Experience Specialist / Administrative Assistant

PAY:

$50,000 - $60,000 per hour, depending on experience

WORK HOURS:

Monday through Friday, 7:30am - 4:30pm

LOCATION:

Saskatoon, SK

WHAT WE HAVE TO OFFER:

Locally owned and operated Stability and growth with year-round work Opportunities for professional development and growth Positive and collaborative team environment Team events SNACKS in the breakroom Positive culture motivated by continuous improvement High standard of professionalism in "who we are and what we do"

BENEFITS:

Medical and Dental insurance; 100% paid premiums by employer Life insurance Critical illness insurance Paid vacation 11 paid holidays RRSP with company match program

WHAT YOU WILL BE DOING:

Maintain relationships with customers through phone calls, customer visits, and events Establish and maintain master Customer Experience scheduled including customer database and survey software Coordinate and schedule Customer Experience calls for all service locations and ensure meetings are conducted on schedule Take complete and accurate phone messages, conduct research, and present a positive, professional image of self and company in all conversations Provide follow-up to ensure that all identified issues have been resolved to customers satisfaction Improve customer satisfaction rating Maintain an accurate customer survey database Marketing and advertising and building presentations Supporting the management team with projects, and a variety of task as needed Answering incoming calls and making outbound calls Gather essential information and enter data into our operating system BuildOps in "real time" while communicating with customers Filing paper and digital documents

QUALIFICATIONS / SKILLS:

Desire to support and be part of a great team! 5 + years of customer service in an office setting Excellent communication and interpersonal skills Willingness and ability to adapt, stay calm under pressure and work with a wide range of personalities Proficient in using multiline phones, text messaging and email Experience using a CRM/ERP, or cloud-based operating system; we use BuildOps

We are an Equal Opportunity Employer and value:

Humility:

Actively pursues learning and improvement, values input from others and demonstrates openness to acknowledging and learning from mistakes.

Coachability:

Possesses a keen desire and capability to acquire new knowledge and skills.

Caring:

Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers.