Job Description

We are currently hiring a Customer Experience Representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training. PERKS AND BENEFITS

• \xc2\xb7 Tuition reimbursement for any program or course of your choice.
• \xc2\xb7 Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more.
• \xc2\xb7 Pension plan.
• \xc2\xb7 Opportunities for advancement and ongoing professional development.

POSITION SUMMARY Reporting to the Customer Experience Manager, the Customer Experience Representative is responsible for providing direct support to prospective customers who seek information on Company products and services via phone or internet. The Customer Experience Representative supports branch sales personnel by gathering information and prequalifying potential sales leads. THE ROLE

• \xc2\xb7 Prequalify customer inquiry and disseminate call information to appropriate salesperson or department.
• \xc2\xb7 Log, track, and communicate details of communication with customers.
• \xc2\xb7 Follow up with leads and record sales results.
• \xc2\xb7 Provide information by telephone, email, chat, or mail.
• \xc2\xb7 Participate in both branch and corporate training activities.
• \xc2\xb7 Make outbound telephone calls and answer incoming sales calls.
• \xc2\xb7 Perform other duties as assigned.

KNOW HOW & EXPERIENCE

• \xc2\xb7 Fully Bilingual French and English.
• \xc2\xb7 Must be proficient with computer skills and working knowledge of Microsoft Office programs.
• \xc2\xb7 At least 1 year of customer service experience is preferred.
• \xc2\xb7 Excellent communication and interpersonal skills required.
• \xc2\xb7 Relationship building and time management skills.
• \xc2\xb7 Self-motivation with strong problem-solving capabilities.

\xc2\xb7 Strong sense of urgency with the ability to multi-task. \xc2\xb7 Ability to work independently and as part of a team. Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment. We are an equal opportunity employer.Nous recrutons actuellement des Repr\xc3\xa9sentant de l\'exp\xc3\xa9rience client pour rejoindre notre \xc3\xa9quipe en pleine croissance ! Crown Chariots \xc3\x89l\xc3\xa9vateurs/Crown Lift Trucks est le premier distributeur de mat\xc3\xa9riel de manutention au Canada. Nous sommes un chef de file dans l\'industrie et nous sommes consid\xc3\xa9r\xc3\xa9s comme un guichet unique pour tous les besoins en mati\xc3\xa8re de manutention. Crown Lift Trucks Canada exploite huit succursales \xc3\xa0 service complet en Ontario et au Qu\xc3\xa9bec, offrant des solutions de service compl\xc3\xa8tes, y compris des programmes d\'entretien, l\'approvisionnement en pi\xc3\xa8ces et la formation. AVANTAGES ET B\xc3\x89N\xc3\x89FICES

• \xc2\xb7 Remboursement des frais de scolarit\xc3\xa9 pour tout programme ou cours de votre choix.
• \xc2\xb7 Des avantages complets tels que : assurance m\xc3\xa9dicale, assurance dentaire, assurance visuelle, invalidit\xc3\xa9 de courte et de longue dur\xc3\xa9e, assurance vie, etc.
• \xc2\xb7 R\xc3\xa9gime de pension.
• \xc2\xb7 Possibilit\xc3\xa9s d\'avancement et de d\xc3\xa9veloppement professionnel continu.

DESCRIPTION DU POSTE Relevant de la directrice de l\'exp\xc3\xa9rience client, le Repr\xc3\xa9sentant de l\'exp\xc3\xa9rience client est charg\xc3\xa9 de fournir un soutien direct aux clients potentiels qui cherchent \xc3\xa0 obtenir des renseignements sur les produits et services de la soci\xc3\xa9t\xc3\xa9 par t\xc3\xa9l\xc3\xa9phone ou par internet. Le repr\xc3\xa9sentant de l\'exp\xc3\xa9rience client soutient le personnel de vente de la succursale en recueillant des renseignements et en pr\xc3\xa9qualifiant les clients potentiels.

• \xc2\xb7 Pr\xc3\xa9s\xc3\xa9lectionner les demandes des clients et transmettre les informations sur l\'appel au vendeur ou au service appropri\xc3\xa9.
• \xc2\xb7 Enregistrer, suivre et communiquer les d\xc3\xa9tails des communications avec les clients.
• \xc2\xb7 Assurer le suivi des prospects et enregistrer les r\xc3\xa9sultats des ventes.
• \xc2\xb7 Fournir des informations par t\xc3\xa9l\xc3\xa9phone, courriel, chat ou courrier.
• \xc2\xb7 Participer aux activit\xc3\xa9s de formation de la succursale et de l\'entreprise.
• \xc2\xb7 Effectuer des appels t\xc3\xa9l\xc3\xa9phoniques sortants et r\xc3\xa9pondre aux appels de vente entrants.
• \xc2\xb7 Effectuer d\'autres t\xc3\xa2ches selon les besoins.

SAVOIR-FAIRE ET EXP\xc3\x89RIENCE

• \xc2\xb7 Enti\xc3\xa8rement bilingue fran\xc3\xa7ais et anglais.
• \xc2\xb7 Il faut \xc3\xaatre comp\xc3\xa9tent en informatique et avoir une connaissance pratique des programmes de Microsoft Office.
• \xc2\xb7 Une ann\xc3\xa9e d\'exp\xc3\xa9rience en service \xc3\xa0 la client\xc3\xa8le est pr\xc3\xa9f\xc3\xa9rable.
• \xc2\xb7 Excellentes comp\xc3\xa9tences en communication et en relations interpersonnelles requises.
• \xc2\xb7 Comp\xc3\xa9tences en mati\xc3\xa8re d\'\xc3\xa9tablissement de relations et de gestion du temps.
• \xc2\xb7 Motivation personnelle et forte capacit\xc3\xa9 \xc3\xa0 r\xc3\xa9soudre les probl\xc3\xa8mes.
• \xc2\xb7 Sens aigu de l\'urgence et capacit\xc3\xa9 \xc3\xa0 mener plusieurs t\xc3\xa2ches de front.
• \xc2\xb7 Capacit\xc3\xa9 \xc3\xa0 travailler de mani\xc3\xa8re ind\xc3\xa9pendante et en \xc3\xa9quipe.

Veuillez noter que nous demandons actuellement \xc3\xa0 tous les nouveaux employ\xc3\xa9s de se soumettre \xc3\xa0 une v\xc3\xa9rification des ant\xc3\xa9c\xc3\xa9dents criminels pour pouvoir \xc3\xaatre embauch\xc3\xa9s. Nous sommes un employeur offrant l\'\xc3\xa9galit\xc3\xa9 des chances. Job Types: Full-time, Permanent Salary: $50,000.00 per year Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Language:

• English (required)
• French (required)

Work Location: One location