Job Description

Customer Experience Representative

======================================



Emploi - Permanent Full-time -

Agent/Clerk - Customer service

Branch office: Coquitlam -Coquitlam British Columbia V3K 6T1

As soon as possible

Schedule: Monday to Friday (Day)

Salary:

$47 000 - $53 000

Description:

The Customer Experience Representative plays a key role in delivering an exceptional service experience to Sani Marc's clients across its various business units. Acting as a frontline ambassador, the representative handles customer inquiries, processes orders, and provides product and service support while ensuring a smooth and efficient customer journey. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams such as Sales, Logistics, and Operations.

Responsibilities:

Under the supervision of the Customer Experience Supervisor the Customer Experience Representative performs the following tasks:


Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner; Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager; Provide exceptional customer service and advisory roles to our clients; Follow up with clients/vendors regarding order reception or back orders; Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas; Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

Requirements:

To perform well, you must have:

A high school diploma; A passion for customer service; Strong communication skills with the ability to upsell/ cross-sell; Capacity to work independently and/ or as part of a team; General knowledge of MS Office; Effective organization skills; Adaptability, responsibility and flexibility; Manage the inventory and carry out the annual inventory Able to lift 50 pounds A sense of 'urgency' combined with courtesy and open-mindedness.

Note:

Working at Sani Marc means:

Taking ownership and accountability

for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;

Being a self-starter

, tenacious along with a positive attitude and effective communication skills.

You are customer-focused

and are relentless in that pursuit;

Being a strong believer in teamwork

, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.

Disclaimer:

Why work for Sani Marc?

We are a rapidly growing company that focuses on well-being at work and developing our internal resources; * We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.