Job Description

JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations. We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment and enables our team to thrive. Over the past 40+ years, we've grown into a significant operation of more than 80 sites across North America and Europe and 6,000 team members.
MAJOR DUTIES AND RESPONSIBILITIES:

• Ensures the handling of calls
• Responds to customer questions
• Route calls or requests that are outside the established framework to the right place
• Listens, analyzes and diagnoses the nature of the problems
• Take charge of solving customer problems at the first point of contact and take responsibility for them within their functions
• Ensure customer satisfaction
• Ensures that taking calls is a priority
• Answers questions and provides customer service to our customers, including being responsible for handling emails
• Communicates second and third level problems to the various internal levels
• Commits to maintaining harmonious relationships with customers and the internal team
• Other related tasks

EDUCATION

• High school education or equivalent. Post-Secondary education an asset

EXPERIENCE

• 1-year general office experience, including telephone techniques and computer skills, in a customer service environment is required

CORE COMPETENCIES

• Proven bilingual communication skills both verbal and written (French and English)
• Ability to prioritize work assignments
• Knowledge of customer service
• Service oriented with excellent customer interaction skills and confidence in engaging clients across multiple channels (i.ie., phone, video, etc.)
• Strong analytical, interpersonal and leadership skills
• Service orientated with strong customer service skills and commitment to quality of work

Join Our Team

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family's well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.