Job Description

Job Title:

Customer Experience & Marketing Manager

Location:

Saskatoon, SK

Type:

Full-Time (Maternity Leave Coverage with Strong Potential for Ongoing Role)

Reports To:

CEO

Overview

Centennial Plumbing, Heating & Electrical is hiring a

Customer Experience & Marketing Manager

to lead the full customer journey -- from first impression to booked service.

This is a

full-time leadership role

that begins as maternity leave coverage, with strong potential for a permanent position. You'll work directly with the CEO and lead both our marketing initiatives and our in-house Communication Centre team. The goal? Create meaningful touchpoints, drive demand, and ensure every client interaction reflects the Centennial brand.

What You'll Own

Customer Experience Leadership

Own the client journey from lead generation to service booking Align marketing campaigns and Communication Centre messaging Ensure consistent, on-brand experiences across all client touchpoints Support the CEO on company-wide communication and strategic initiatives

Marketing & Brand Strategy

Plan and execute campaigns across social media, Google LSA, PPC, email, and direct mail Organize internal and external events that engage clients and community Collaborate with our graphic designer to produce compelling, on-brand materials Track lead flow, campaign ROI, and conversion performance Maintain a strong and consistent brand voice in all communications

Communication Centre Management

Lead the Communication Centre team to hit booking and customer service KPIs Conduct weekly one-on-one coaching sessions with team members Oversee scheduling, vacation coverage, and overflow call handling Step in to support the team directly when call volumes spike Work with external coaching partners to uphold performance standards Foster a team culture focused on responsiveness, care, and professionalism

You Might Be a Fit If You...

Have 5+ years of experience in marketing, communications, or customer-facing leadership Understand how to blend brand storytelling with operational execution Are confident in Google Ads, Meta Ads, LSA campaigns, and direct mail strategy Have experience managing a team and coaching for high performance Are highly organized, with excellent time and project management skills Are equally comfortable leading strategy and answering a ringing phone Bonus: Experience in the home services or renovation industry, or with tools like ServiceTitan

Why Join Centennial

Competitive salary based on experience Values-driven, fun, and ambitious team culture Leadership opportunity with strong potential for growth Be part of a company that's proud of its work and its people

Position Details

Full-Time Role:

Starts as maternity leave coverage, with strong potential for permanent placement based on performance and company growth.
Job Type: Full-time

Pay: $60,367.28-$80,385.73 per year

Schedule:

Monday to Friday
Language:

English (required)
Work Location: In person