Customer Experience Coordinator
Wallaceburg, ON, CA, Canada
Job Description
At Progressive Ford, we are committed to delivering exceptional service and building lasting relationships with our customers. As a
Customer Experience Coordinator
, you will play a vital role in ensuring every service customer feels valued, heard, and appreciated.###
Key Responsibilities
Post-Service Follow-Up:
Reach out to service customers the day after their visit to confirm satisfaction, address concerns, and reinforce trust in our dealership.Survey Education:
Explain the importance of Ford's Customer Satisfaction Survey and encourage responses to help us improve and meet customer needs.Customer Advocacy:
Act as the friendly, professional voice of Progressive Ford, ensuring each customer feels valued and appreciated.Issue Resolution:
Identify potential concerns early and escalate them to the Service Manager to prevent negative experiences.Documentation & Tracking:
Record each interaction, track customer feedback trends, and provide insights to the Service leadership team to drive improvements.###
Key Performance Indicators (KPIs)
Service NPS (Net Promoter Score):
Contribute to the dealership's overall Service NPS results.Survey Capture Rate:
Increase the percentage of customers who complete Ford's post-service survey.5-Star Survey Results:
Drive the total number of perfect "5 out of 5" scores, ensuring Progressive Ford maximizes manufacturer incentives tied to survey performance.###
Why Join Us?
Competitive Compensation:
Earn $18-$20/hour with performance-based incentives.Consistent Schedule:
Enjoy a Monday to Friday workweek with weekends off.Professional Growth:
Access ongoing training and development opportunities.Supportive Environment:
Be part of a team that values collaboration and customer satisfaction.Apply Now
If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply today!
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2704178
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationWallaceburg, ON, CA, Canada
-
EducationNot mentioned