About Fully Managed Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer and employee experiences to make work flow! We eat, sleep, and breathe our core five values:

• Fanatical Service
• Absolute Accountability
• Inspiring our People
• Passion for Innovation
• Monomaniacal about Process

We are a team, a family, and a group of world class collaborators who also have A LOT of fun together. Why Fully Managed: We don\xe2\x80\x99t want to fill jobs; we want to partner with you throughout their career journey by providing:

• career growth and professional development by sponsoring your ServiceNow Certifications
• the technology you need to enhance your daily work,
• a team of like-minded professionals without ego that help each other grow and flourish
• a comprehensive benefit package, and
• paid time off.

We recognize that everyone has a life outside of work and show our commitment by offering:

• a remote work environment,
• flexible hours, and a
• fitness subsidy.

Key areas of responsibility The Client Experience Coordinator\xe2\x80\x99s main deliverable is administering a net promoter survey and assist in developing best practices to ensure Fully Managed (FM) clients have the best experience possible. This role involves assisting the VP of Marketing in creating strategies for customer retention and highlighting opportunities for growth with the end goal being to create raving fans of FM.

• Administer the Customer Satisfaction (CSAT) scoring methodology & Net Promoter (NPS) survey and associated reporting - looking for raving fans or opportunities to improve customer relations
• Assist with the marketing of a referral program for clients
• Collaborate with the Account Management and Sales Teams on a trusted partner program of raving fans who refer their friends and colleagues
• Collaborate with the Marketing Team to develop customer-facing communications that would be value-adds such as webinars, learning materials, improved reporting, etc.
• Work closely with marketing team to increase efficacy of positive online reviews
• Assist in fostering client on-boarding and ongoing customer adoption of the FMX platform
• Partner with the Marketing and Sales teams to assist with the planning and execution of events
• Foster a culture and process around participating or acknowledging important events for our clients
• Other duties as required

Skill & Knowledge Requirements We\'re flexible but these are a must:

• Ability to identify issues and implement creative and strategic solutions to overcome problems
• Ability to identify measures of performance and actions needed to improve or correct performance
• Ability to plan, organize, develop, implement, and interpret goals, objectives, and policies
• Ability to remain calm and poised in urgent situations

Assets:

• Degree in business administration, management, or a field related to the industry

Interested? We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only applicants selected to continue in the recruitment process will be contacted.
Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation. No recruiters and no phone calls please!