Job Description

Position Overview:

Own day-to-day customer experience: maintain CRM data, handle billing/accounts receivable, respond to/assign support inquiries, and manage inbound self-serve small-business quotes and pricing questions, escalating non-standard requests to Sales.

Level: Entry-mid (1-3 years)

Key Responsibilities:

Customer experience

Manage and grow relationships with customers. Triage/support billing and product questions; join discovery/feedback calls. Prepare concise customer reports and presentations.
CRM & data

Maintain accurate CRM records and simple dashboards. Track usage/engagement and flag expansion opportunities.
Billing / Accounts Receivable (AR)

Issue invoices, reconcile payments, follow up on aging AR. Resolve billing disputes and coordinate credits/adjustments.
Inbound quotes (self-serve SMB)

Respond to inbound quote/pricing requests using approved templates. Qualify needs; convert where appropriate. Escalate non-standard terms to Sales.
Qualifications

Strong written and verbal communication. 1-3 years in SaaS customer success, billing/AR, sales ops, or support (preferred). Comfortable with CRMs and billing platforms; detail-oriented and organized. Competent with Google Sheets/Excel. Education: Bachelor's degree in a related field preferred.
Tools you'll use

Pipedrive (CRM), Help Scout (support), Chargebee (billing), Google Workspace.
Equal opportunity

We're an equal-opportunity employer. Reference/background checks may be required for payment-handling duties.
Job Type: Full-time

Pay: $30.00 per hour

Expected hours: 40 per week

Benefits:

Paid time off
Work Location: Hybrid remote in Saskatoon, SK S7L 6A8