Job Description

Position Information

Position Title

Customer Experience Associate - Temporary

Department/Unit

Bookstore

Location

Halifax, Nova Scotia, Canada

Posting Number

S124-25

Employee Group

None

Position Type

Temporary

Duration of Contract (if applicable)

6 months

Employment Type

Full Time

Full-time Equivalency (FTE)

1.0

Salary

$20.69 per hour at 35 hours per week

Classification

Provisional Statement

About Dalhousie University

Dalhousie University is Atlantic Canada's leading research-intensive university and a driver of the region's intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

The customer experience associate is responsible for greeting and assisting a variety of customers and is a master of customer relations. The incumbent is representative of the store to a variety of customers and is the first point of contact for visitors. The incumbent provides exceptional customer experience, conflict resolution, and promotes the university brand in a professional and energetic way. The incumbent is responsible for the operation of the POS system, Bookware, to complete purchases with a variety of payment methods, process returns and run the buyback of textbooks. This position ensures the area is well stocked with paper for POS and pin pad receipts, pens etc. The incumbent is responsible for the pulling of general merchandise items for web orders, folding, pricing, and moving merchandise and ensures the area is tidy and clean.

Key Responsibilities

Utilize a POS system and banking pin pad to process payments for customer purchases using a variety of payment methods, including internal accounts. Process returns, adhering to established returns policies with latitude to depart from same in interest of customer service. Troubleshoot issues with scan codes, equipment issues and malfunctions, search for items and sku numbers. Report to supervisor any issues that need attention. Resolve issues and de-escalate difficult situations with customers. Find customer-friendly solutions. Pull web orders and confirm the item matches the online order print-out. Notify buyers if an item cannot be found. Act as a resource for temp cashiers when barcodes do not scan, pricing is incorrect, or there is a need for additional support for any reason.

Note

Due to operational requirements, the successful applicant is required to work in-person on campus.

Required Qualifications

Business, marketing or communications course with one or two years' experience in a retail environment (or an equivalent combination of training and experience). Proficient Microsoft Office skills. Excellent communication, organization and customer service skills.

Assets

Experience in a University setting. Supervisory experience. Experience in a busy, fast-paced retail environment combined with computer point-of-sale inventory systems.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie's core competencies (https://www.dal.ca/dept/leaders.html), in particular:

Respect & Inclusion Adaptability Knowledge & Thinking Skills Communication Service

Additional Information

Application Consideration

Applications from university employees and external candidates are given concurrent consideration. Among short listed candidates, university employees will be given special consideration.



We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi'kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit

www.dal.ca/hiringfordiversity


Posting Detail Information

Number of Vacancies

1

Open Date

06/24/2025

Close Date

07/02/2025

Open Until Filled

No

Special Instructions to Applicant

Quick Link for Direct Access to Posting

https://dal.peopleadmin.ca/postings/19140