Job Description

Primary Responsibilities:

Sales Focus (50%)

Foster long-term partnerships within existing accounts, identify upselling opportunities and work with internal teams to develop customized business growth strategies Work hand-in-hand with our internal teams to cultivate and develop market pipeline through various sale initiatives, develop customized sales strategies tailored to client needs Participate in internal pricing conversations; crafting of winning proposals; and the seamlessly onboard new clients

Customer Service Focus (50%)

Respond to customer inquiries via phone, email, and live chat promptly and professionally Provide accurate and timely information to customers regarding services, and order status Investigate, address, resolve and follow-up on customer complaints, concerns, and issues in a positive and efficient manner, escalating complex issues to the appropriate department or leader as needed Assist customers with placing orders and tracking order status Ensure accurate and timely entry of customer orders into the system Collaborate with other departments to resolve order-related issues Maintain detailed and accurate customer interaction records in the company's database Document and report on recurring customer issues to improve overall product and service quality Ensure compliance with company policies and procedures in all customer interactions Uphold quality standards and contribute to a positive work environment Other duties as assigned by supervisor/manager

Position Requirements (Education/ Certification/ Skills/ Technical):

High School Diploma or equivalent

2 years of customer service/call center (B2B preferred) or transportation dispatch experience Experience communicating directly with customers in a variety of mediums (telephone, email, live chat) Demonstrated negotiation and relationship-building skills Experience collaborating with both internal and external resources Demonstrated sense of urgency/responsiveness when responding to customer needs and sales pipeline Able to confidently craft substantive/quality business correspondence Proficiency in MS Office Products required (Outlook, Word and Excel) Proficiency in English, bilingual in French an asset Ability to communicate effectively both orally and written Cost Per Unit/Productivity based service model, Warehouse or distribution center environment experience preferred Valid driver's license and access to a reliable vehicle


Ready to revolutionize the supply chain staffing industry? Apply now and embark on a career journey like no other. Together, we'll redefine what's possible and leave an indelible mark on the industry.



At Eclipse Advantage, our values drive everything we do:

Win as One, Be Customer Obsessed, Empower with Purpose, Raise the Bar, and Do Right Relentlessly.

These aren't just words, they're how we show up every day.



If you're someone who loves working as part of a team, takes pride in delivering great results, wants the ability to own your work, and is always looking for ways to grow while doing the right thing, then Eclipse Advantage is the place for you.

Equal Opportunity Employer| Drug Free Workplace| Must be able to work in Canada

Since 2003, Eclipse , a people logistics supply chain company, has helped clients - from Fortune 50's to small start-ups - improve their supply chain performance by increasing productivity, reducing labor costs, minimizing safety risks, and improving quality.



Our team of employees are a critical part of our nation's supply chain and logistics industry - assisting to move goods - from groceries to retail to ecommerce - and its' thanks, in part, to our team, that the supply chain in North America is thriving.



Eclipse has corporate offices in Cherry Hill, NJ and Melbourne, FL. Our team works in approximately 150 client sites across the United States and Canada. With unprecedented growth in 2019 and 2020, doubling in size year after year, we will continue this trajectory again in 2021.



With a culture-first mentality, Eclipse IA is small enough to recognize the strengths and importance of each and every employee, and large enough to provide training programs, career progression, and innovative company-wide employee incentives and benefits to reward the accomplishments of each employee's success!



www.eclipseadvantage.com


Equal Opportunity Employer


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