The Customer Engagement Manager is responsible for the daily operations and management of the Customer Engagement department within the store. The role is responsible for ensuring customers are served by the staff of the department, leave educated on the products within the store, and are provided answers for their questions.
Reports to the Store Manager.The Customer Engagement Manager works directly with the store operations team, and store staff. Plays a key role of store operations team working closely with other Department Managers. Works with other Senior Managers with respect to their functional area, including the Finance Manager, Customer Experience Manager, Marketing Manager and Category Managers.
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