The Customer Engagement Expert utilizes a specialized knowledge and experience base to interact and engage our customers with products, recommendations and education. Additionally, the Customer Engagement Expert is responsible for the monitoring of product quality and for communicating concerns about quality to the Product Fulfillment Specialists and their manager. The Customer Engagement Expert will be responsible for helping to develop the expertise of Customer Engagement Clerks. As a member of the Customer Engagement Department they will also be responsible for the customer engagement activities for all products in the store.
Reporting to the Customer Engagement Manager.The Customer Engagement Expert works directly with the Customer Engagement Management team, Supervisory team and all department staff to contribute to strong team dynamic amongst Fresh department staff.
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