Job Description

Hi there! Thanks for stopping by \xf0\x9f\x91\x8b

Are you actively looking for a new opportunity? Or just checking the market? Well\xe2\x80\xa6 you might just be in the right place!

We\'re looking for a Customer Engagement and Communications Manager to join our PR & Communications team. You will help amplify our mission to power the world\'s best businesses by connecting with ambitious entrepreneurs communities, our employees, media, investors and other audiences around the globe.

Please note that this role can be based in Montreal, Quebec or Toronto, Ontario.

What you\'ll be doing:

• Lead & manage a tiered customer incentive program to be leveraged by Communications, Brand and Marketing teams.
• Developing an in-depth knowledge of our flagship products, modules and services (including Payment, Capital and B2B).
• Support our global social community management efforts
• Develop an in-depth knowledge of our flagship products, modules and services
• Identify high-impact merchant stories by leveraging our merchant-facing teams as well as data and reporting

What you need to bring:

Our team is based Montreal & Toronto. We are responsible for our brand reputation, driving awareness, and fostering strong connections with our stakeholders. By doing so, we contribute to the overall success and growth of our organization, making a positive impact in the communities we serve.

We\'re looking for a candidate who has experience with the following:

• Excellent English communication skills (both spoken and written)
• Someone who is motivated by output, and can dig into the finest level of detail to understand what is driving a problem and provide essential takeaways
• You are focused on the customer experience and always want to do right by our merchants
• You have exceptional ROI-tracking skills, with the ability to set and report on success metrics, analyze data and recommend improvements
• Excel by seeking professional and personal hyper-growth

We know that people are more than what\'s on their CV. If you\'re unsure that you have the right profile for the role... hit the \'Apply\' button and give it a try!

What\'s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that\'s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

\xe2\x80\xa6 and enjoy a range of benefits that\'ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Flexible Time off Policy
• Health Benefits & Retirement Savings Plan
• Health & Wellness Credit of 500$ annually
• Paid Leave and assistance for new parents
• Mental Health online platform
• Volunteer Day
• LinkedIn Learning License

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you\'re proud to come to every day. For a glimpse into our world check out our .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal\'s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed\'s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montr\xc3\xa9al, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our .

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