Job Description

We proudly partner with trusted Canadian brands like Rogers Communications to deliver reliable, high-quality telecommunications services to households across British Columbia. We are currently looking for enthusiastic and personable individuals to join our team as Customer Engagement Associates.

This is a fantastic opportunity for those who enjoy connecting with people, providing helpful solutions, and being part of a vibrant, growing team. You will play a key role in introducing Rogers services through friendly, personal interactions, while helping improve connectivity and enhancing the customer experience within local communities.

Responsibilities of the Customer Engagement Associate:

Engage directly with residential customers to introduce Rogers services, including Wireless, TV, Internet, Home Phone, and Home Security. Build rapport quickly and guide customers through service options based on their needs. Work with assigned customers while also identifying new opportunities within your designated neighborhood or community. Represent the Rogers brand at residential campaigns, community promotions, and special events to increase awareness and engagement. Collaborate with your team and manager to reach individual and team-based performance goals.

Requirements for the Customer Engagement Associate:

Excellent communication skills and a genuine interest in helping people. A friendly, customer-first approach with strong relationship-building abilities. Motivation to learn, grow, and adapt in a fast-paced, performance-driven environment. Reliability, professionalism, and comfort working both independently and with a team. Flexibility to work afternoons, evenings, and occasional weekends. Ability to work outdoors and on foot in a residential field environment. 1-3 years of experience in customer-focused roles within sales, service, communications, or related fields is considered an asset but not required. Full training will be provided.
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Job Type: Full-time

Pay: $45,000.00-$56,250.00 per year

Benefits:

Company events Employee assistance program On-site parking
Work Location: In person