Job Description

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You are passionate about customer service and people development. Do you want to coach, support and improve your team while ensuring an exceptional customer experience? Your next adventure starts here. Become our next

Customer Service Coordinator

!

Harnois Energies, that's truly us.

Your future responsibilities as a customer service coordinator:

Manage the email inbox and customer requests, including complex situations by email or phone, while ensuring a quick and rigorous follow-up. Produce and analyze contact center performance indicators and ensure the resolution of pending tasks. Collaborate with the sales team and support regional offices in the management of inbound calls. Participate in the hiring, onboarding, and integration of staff, and identify training needs. Plan schedules, holidays and vacations to maintain an adequate level of staff and a good work climate. Supervise team work, evaluate performance, manage conflicts, and apply disciplinary measures as necessary. Review and approve customer contact center agent timesheets and arrange follow-up meetings with the team.

We have many advantages for you as a customer service coordinator:

Competitive holiday program; A range of benefits: group RRSP, group insurance, corporate discounts, etc.; An Energy Express card that allows you to get a discount on gas; Great coffee at the office; Social activities organized by the company and our FUN SQUAD; A dynamic work environment and a friendly atmosphere!

What will make you our next customer service coordinator:

You have at least 2 years of experience in team management and 5 years in customer service; You know how to work under pressure and manage priorities; You are courteous and have an excellent sense of service; You have very good communication skills; You are able to make decisions quickly and accurately; You have a sense of responsibility and organization; You are proficient in the Microsoft Office suite; You have a good knowledge of French and English, both oral and written (English is required in order to communicate with our English-speaking clientele) (asset).



To become a

customer service coordinator

, apply directly on our career site!

A Quebec company rooted on family values, that's truly us. Harnois Energies.

*The title displayed may differ from the one used internally to reflect a recognized title in the market.