Customer Care Support Job in GTV HOME ENTERTAINMENT

Customer Care Support

Brampton, ON, CA, Canada

Apply Now

Job Description

Key Responsibilities:

Answer incoming customer calls in a courteous and professional manner. Provide accurate information regarding products, services, and company policies. Resolve customer inquiries, concerns, and complaints promptly and effectively. Make outbound calls to follow up on inquiries, schedule appointments, or provide updates. Document all customer interactions and update account information in the system. Escalate complex issues to supervisors or relevant departments when necessary. Meet or exceed individual and team performance goals, including call quality and customer satisfaction metrics. Maintain a thorough understanding of company products, promotions, and procedures. Follow company communication scripts and adhere to quality and compliance standards.

Qualifications:

High school diploma or equivalent required; some college preferred. Previous customer service or call center experience is a plus. Excellent verbal communication and active listening skills. Strong problem-solving abilities and attention to detail. Proficient in basic computer and data entry tasks. Ability to work in a fast-paced, team-oriented environment. Positive attitude and commitment to providing exceptional customer service.
Students preffered

Job Types: Full-time, Part-time

Pay: $17.60-$23.65 per hour

Work Location: In person

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.