Job Description

About Us:

Speedy Transport Group Inc.

started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers. Today, we operate sophisticated transport services from terminals from Windsor-Quebec City and beyond, with a fleet of over 500+ trucks, and 500+ employees operating out of ten terminals.

What does Speedy Transport have to offer?

Company Benefits*

RRSP's + Matching*

Profit Sharing Program*

Family Oriented Culture*

Opportunity for Growth*

+ more!!*

:

We are looking to hire an experienced full-time

Customer Care Supervisor

for our London, Ontario terminal. The Customer Care Supervisor is responsible for coordinating day-to-day office operations, to make certain of a best practices approach.

Duties & Responsibilities:

Provide supervision for the Customer Service Department. Establish and coordinate training for all customer service employees. Ensure that all customer service employees understand and operate within department policies and procedures. Supervise activities of customer support/service to maintain and continuously improve service levels to customers and to enhance flexibility in response to changing business needs. Promote Speedys service and provide support for the future development of new and existing customer relationships Ensure customers are provided with requested information including service description and service options. Ensure all customer claims and queries are satisfactorily investigated and resolved - including missing issues, non-receipt, billing, and shipping errors. Collaborate with relevant departments within the company to meet company objectives and resolve customer issues. Monitor special needs of new customers. Work closely with operations to provide our customers with the best possible service. All other duties as assigned by Management.

Qualifications:

Minimum 2 years supervisory experience - leading people. Knowledge of Customs paperwork a strong asset. Well-organized, punctual, and computer literate--with an emphasis on spreadsheets and email applications. Previous experience within the Warehouse/Transportation/Logistics Industry. Excellent communication skills both oral and written. Proven problem-solving skills and a demonstrated ability to achieve operational goals. Ability to work under pressure and handle several complex tasks simultaneously. Ability to take ownership of issues and problem analysis, decision making and resolution. Ability to work effectively, efficiently, and courteously with other staff.
Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits:

Dental care Disability insurance Extended health care Paid time off Profit sharing RRSP match Vision care
Schedule:

Day shift Monday to Friday
Experience:

customer care: 1 year (preferred) supervising: 1 year (preferred)
Work Location: In person