Job Description

Updated : Customer Care & Success Associate - STOODIO Yearbooks

Position:

Customer Care & Success Associate (Entry Level)

Department:

Customer Care & Success

Location:

Remote (Work from Home)

Start Date:

TBD

About STOODIO

STOODIO is an online creative platform where people bring their photos, videos, reflections, and stories together to create, share, and preserve memories. Our STOODIO Yearbooks product (https://stood.io/yearbooks) provides schools, teams, and organizations with an easy, modern way to design and share beautiful yearbooks.

At Fluid Media, we put people first. Caring for our customers, their experiences, and their memories is our mission. We hire motivated, values-driven individuals and provide them with a vibrant, equitable work environment that fosters growth, learning, and advancement.

Role Overview

We are seeking an

Entry-Level Customer Care & Success Associate

to support our STOODIO Yearbooks customers. You will guide schools, administrators, and contributors through the yearbook creation process, ensuring a smooth, enjoyable experience from start to finish.

This role offers clear pathways for career advancement within our Customer Care, Customer Success, and Product teams.

Key Responsibilities

Provide prompt and friendly support to yearbook customers via phone, email, chat, and social media.

Walk customers through STOODIO Yearbooks features, tools, and best practices.

Assist with onboarding new customers and helping them get started.

Identify customer needs, answer questions, and offer practical solutions.

Document and report product issues, bugs, and improvement opportunities.

Help create and maintain support resources, tutorials, and FAQs specific to yearbooks.

Collect customer feedback to share with the Product and Marketing teams.

Follow up with customers to ensure their yearbook projects are completed successfully.

Support training for new team members as you grow in the role.

Assist with creative asset organization, including clipart libraries and template design.

Support pre-press tasks such as PDF preparation, proofing, and quality control.

Provide creative design assistance to help customers bring their yearbook vision to life.

Qualifications

Excellent communication skills with a friendly, patient, and professional manner.

Comfort using online platforms, web apps, and digital tools.

Problem-solving skills and willingness to learn quickly.

Ability to multi-task and stay organized.

Previous customer service experience is an asset but not required.

Interest in digital media, publishing, or creative tools is a plus.

Basic knowledge of design software (e.g., Adobe Creative Suite, Canva) or willingness to learn is an asset.

Education

Post-secondary education in Business, Communications, Education, Design, or related fields preferred, but not required.

What We Offer

Competitive entry-level compensation

Comprehensive benefits plan

Generous paid time off, including bonus days

Fully remote work environment

Hands-on training and mentorship

Clear pathways for advancement within the company

Join us

and help schools and organizations bring their yearbook stories to life -- beautifully and easily, with STOODIO Yearbooks.

Job Type: Full-time

Pay: $41,529.69-$47,250.00 per year

Benefits:

Dental care Employee assistance program Extended health care Paid time off Work from home
Work Location: Remote