Job Description

The Shandex Group is a Canadian importing and distribution company located in Pickering, Ontario. Shandex believes that through our commitment to service and our proven business model, we provide cost effective account management and consolidated logistic solutions to the retail market for manufacturers worldwide, specializing in store brand packaged goods. We are currently seeking an experienced, passionate and detail orientated individual to join our Customer Care Team.

Essential functions of the role:

Provide exceptional service to all customers. Manage the entire flow of all customer orders. Building strong relationships with each customer. Maintain a positive, empathetic and professional attitude toward customers at all times. Respond promptly to all customer inquiries. Process and track all purchase orders to ensure customer's expectations are exceeded. Centralize the communication for all customers.

Perks:

Benefits (health, dental, vision, life insurance +++) Paid vacation/sick days Company Events RRSP Program Birthdays off Onsite gym Workout = Days off Safe, diverse and inclusive work environment

Specific responsibilities include:

Communicating with customers through various channels. Ensuring the flow of orders through EDI or importing of orders from SAGE into Shandex WMS Troubleshooting with Shandex IT any failed orders stuck in EDI. Manually entering purchase orders from fax or PDF attachment, if required. Process and track orders through WMS to ensure they are shipped on-time. Coordinating with carriers to ensure all orders are scheduled as per the customer's expectations. Notifying customers on a daily basis of any potential short shipments. Tracking all orders to ensure they are delivered on-time. Acknowledging and resolving any customer concerns. Investigating and processing all customers claims. Filing all required documentation. Attending customer meetings as required. Using various client and carrier portals in relation to shipping and processing orders Liaising with other departments to ensure all orders are shipped on-time and in full. Escalating any issue that requires additional support to the appropriate department manager. Any other jobs or duties as required

Our ideal candidate is a person who:

Has working experience in a high-level customer service role Proficient in operating a Windows-based workstation Excellent at using Excel on a day-to-day basis Quick learner for new systems and procedures
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

The Shandex Group adheres to, and acts in accordance with all applicable legislation, including the Canada Labour Code, Occupational Health and Safety Act, the Ontario with Disabilities Act, and the Ontario Human Rights Code.

The Shandex Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process.

All applications are appreciated, but only suitable candidates will be contacted.

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site gym On-site parking Paid time off Vision care
Experience:

Customer relationship management: 2 years (required) Computer skills: 2 years (required)
Work Location: Hybrid remote in Pickering, ON L1W 3N8