Job Description

Action Integrated Security Solutions

is looking for a dynamic self-starter to join our customer service team. Our team is young, energetic, and passionate about what we do. The job has plenty of growth opportunities leading to a variety of careers.

This is a full-time position in an office environment

,

Monday-Friday, 9:30am - 6pm.

What you will do:

Open work orders (received by phone or e-mail), processing orders, forms, and requests Maintain positive, empathetic and professional attitude toward customer at all times Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving customer complaints Knowing our products inside and out so that you can answer questions Keeping record of customer interaction Communicating and coordinating with colleagues as necessary Ensure customer satisfaction and provide professional customer support

We're looking for someone who:

Has experience in the customer service field in Canada Has excellent communication Can multitask with a high level of efficiency Can work as part of a team Is tech-savvy! You know Excel, Word, Outlook, Gmail, Google Drive, Calendars. You can understand, break down and apply technical systems to varying applications. Bonus points if you are familiar with any project management software.

Here's what you can expect in return:

Excellent performance-based annual wage reviews Extended health benefits after 6 months Free lunch every Friday Wellness time: 2 hours of paid time off per month to focus on your well-being Friendly office environment with a team that trusts and wants to win together.
Work remotely

No
At Action, we believe that we are only as strong as we are different. We celebrate everything that makes our employees unique, and we love how our varied backgrounds improve our team and our product. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

Dental care Extended health care Life insurance Paid time off
Application question(s):

Are you legally allowed to work in Canada?
Experience:

customer service: 1 year (required)
Work Location: In person