Job Description

We are seeking an experienced, highly motivated, confident and highly organized person to fill the role of full-time

Customer Care Representative

to provide excellent service to our customers. The primary focus of this role is responding to customer inquiries by phone and email regarding billing and account management.

This position requires a proactive, patient and reliable person to anticipate and meet the needs of customers and the company. Strong skills in customer service, problem solving, de-escalation, multitasking, prioritization, policy and procedure compliance, data / information management and billing / finance are needed for success. Must be experienced working in a high volume fast paced billing environment independently and as part of a team.

Clean Cut Energy (www.cleancutenergy.ca) is a small local Guelph-based business which provides utility submetering and billing services to multi-unit complexes. We are a certified B Corp and Living Wage business. We provide cutting edge wireless utility monitoring which works with easy-to-use online software, allowing our customers to access and monitor their utility usage data. With use of this monitoring, we are committed to helping our customers reduce their utility usage and save money while supporting our environment through water and resource conservation.

Full time (37.5 hours/week)

Working Hours: 8:30 am - 5:00 pm Monday to Friday

Compensation: $27.50/hr starting salary plus paid vacation and annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period.

You have:

Post-Secondary education in Administration, Business, Accounting, or other discipline with equivalent experience 3+ years of relevant experience in call center environment strong communication and customer service skills friendly, helpful and patient a professional customer service telephone manner conflict resolution / de-escalation skills experience working in fast paced high volume environments strong computer (MS Office and Google) and database skills, specifically with spreadsheets ability to interpret and follow corporate policy and procedures experienced with Accounts Receivable (billing / finance) very high attention to detail with a focus on accuracy with large volumes of information strong ability to work with numbers strong problem-solving skills with the ability to investigate and resolve issues highly organized very strong time management and prioritization skills with many tasks and fluctuating workload levels demonstrated experience working independently and dependably work well as part of a team self-motivated and takes ownership of work clean criminal record supported by Criminal Record Check
Responsibilities include:

works closely with the Billing Specialist to ensure customer needs are met taking customer calls and emails - addressing account and billing related questions, providing information and resolving billing issues processing new account requests and close account requests adding/updating PAD payment information updating account information implement CCE Customer Complaints Policies & Procedures addressing high bill inquiries through assessment of utility usage and billing rates identifying billing errors and requesting bill correction from management maintain accurate database of client files including information regarding contact, payments and communication identifying and documenting account issues for resolution undertake collections calls and emails seeking resolution of payment consistently, communicate and enforce Arrears Management Policies with customers generate meter reading requests for technical staff work in accordance will all CCE company policies and procedures attend team meetings and regular touch-in calls general office duties as assigned

Applicants will be screened as they come in so we encourage applying early. Job will be posted until the position has been filled.

Serious applicants only please. If a resume and cover letter is suspected of being generated by AI, the application may not be considered. We ask that all applications include a cover letter which outlines what you feel you can bring to the position and CCE and how this position fits into your career goals. Only those including a cover letter will be considered. As we are a small team, fit is very important, as such we ask that applicants complete the personality test available at www.16personalities.com/free-personality-test and submit the results along with their cover letter and resume.

Please apply by email with your resume, cover letter and personality type from the 16 personalities quiz to careers@cleancutenergy.ca

Job Types: Full-time, Permanent

Pay: From $27.50 per hour

Benefits:

Disability insurance Extended health care Life insurance Paid time off
Education:

DCS / DEC (required)
Experience:

Customer service: 3 years (required)
Language:

English (required)
Work Location: In person