Job Description

Job description

speedy Transport is an LTL carrier specializing in Canada to USA transportation and logistics for Canada, USA, Ontario, Quebec, and North America. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to be one of central Canada's premier carriers.

We are seeking an energetic and outgoing individual for the position of Customer Care Representative. The customer care representative will be responsible for aidi customers in any inquiries that they may have.

Position Responsibilities:

Trace shipments Rate shipments Take pick-up calls. Pull reports for Speedy. Trailer reports for Holland Provide various types of office support such as responding to customer inquiries, maintaining customer accounts, processing applications for service Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns Research and follow up on customer problems and respond to questions Provide customers information regarding their freight Obtain information from the customer to perform a requested task Writing up claim information Finding, fixing, and preventing problems Work closely with operations for the timely movement of freight Calling customers to confirm delivery on unsigned bills

Position Qualifications:

Excellent written, interpersonal, and customer service skills Planning and organizational skills, ability to work well with high volumes and deadlines Ability to multi task Ability to work independently or as part of a team Must have good computer skills Ability to establish and maintain effective working relationships with others Ability to listen and provide effective and timely feedback Ability to work effectively, efficiently, and courteously with other staff

What does Speedy have to offer?

Competitive Salary Benefits RRSP's + Company Matching Profit Sharing
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Speedy Transport est un transporteur LTL specialise dans le transport et la logistique du Canada vers les Etats-Unis pour le Canada, les Etats-Unis, l'Ontario, le Quebec et l'Amerique du Nord. Fonde en 1941 en tant que service local de ramassage et de livraison de colis le jour meme, Speedy Transport est devenu l'un des principaux transporteurs du centre du Canada.

Nous recherchons une personne energique et extravertie pour le poste de representant du service a la clientele. Le representant du service a la clientele sera charge d'aider les clients dans toutes les demandes de renseignements qu'ils pourraient avoir.

Responsabilites du poste :

Suivi des expeditions Evaluer les envois Prendre des appels telephoniques Rapports d'extraction pour Speedy Rapports de remorque pour la Hollande Fournir divers types de soutien de bureau, tels que repondre aux demandes des clients, gerer les comptes clients, traiter les demandes de service Contacts et interactions etendus avec le public dans des situations necessitant une resolution de problemes, et taches qui se rapportent specifiquement aux preoccupations des clients Rechercher et suivre les problemes des clients et repondre aux questions Fournir aux clients des informations concernant leur fret Obtenir des informations du client pour effectuer une tache demandee Redaction des informations de reclamation Recherche, resolution et prevention des problemes Travailler en etroite collaboration avec les operations pour le mouvement rapide du fret Appeler les clients pour confirmer la livraison sur des factures non signees

Diplomes et competences:

Excellentes competences redactionnelles, interpersonnelles et de service a la clientele
Competences en planification et en organisation, capacite a bien travailler avec des volumes et des delais eleves

Capacite a effectuer plusieurs taches Capacite a travailler de maniere autonome ou en equipe Doit avoir de bonnes competences en informatique Capacite a etablir et a maintenir des relations de travail efficaces avec les autres Capacite d'ecouter et de fournir une retroaction efficace et opportune Capacite a travailler de maniere efficace, efficiente et courtoise avec les autres membres du personnel

Qu'est-ce que Speedy a a offrir ?

Salaire concurrentiel Avantages REER + appariement d'entreprise Partage des profits
Job Types: Full-time, Permanent

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
#HP

Job Types: Full-time, Permanent

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Ability to commute/relocate:

Pointe-aux-trembles, QC H1B 5R3: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Application question(s):

Do you have Transportation - logistics experience?
Experience:

Customer service: 1 year (preferred)
Work Location: In person