Job Description

The Company: JD Development Group is a real estate development company, specializes in residential development. Ever since its successful launch of upscale student housings in Waterloo, JD Development Group has been growing fast and today, it provides quality homes across GTA. We know that our employees are the reason we are a leader in our industry. We value our people, and we invest in building strong teams and amazing culture. We are now looking for a top-notch Customer Care Representative with positive mindset and true passion to grow with the company.

You can learn more about us and our project by visiting

Why work with us:

JD is not only committed to the growth of the business, but also to the success and development of our people. We recognize that people are the drivers behind JD\xe2\x80\x99s success, and we provide our team with the tools and support they need to start, continue, and advance their long-term career with our organization. At JD, we offer a very competitive compensation structure that supplements your regular income with a robust benefits package:

• Medical and Dental Coverage: Our industry leading benefits package covers you and your dependents.
• RRSP Matching Program: We support your future goals by matching up to 3% of your RRSP contributions.
• Professional Development and Education Support: We are keen on internal growth and development, which is why we are excited to support you in your pursuit of achieving further education.

Main Responsibilities:

• Respond to and provide immediate resolution to customers\xe2\x80\x99 concerns
• Consistent, accurate and organized administration and maintenance of all related digital and paper flows including departmental mail distribution, emailing, copying, filing and other necessary clerical duties
• Coordination of Pre-Delivery Inspections and suite closings
• Coordination of suite closings including liaising with appropriate third-party vendors as required
• Post Occupancy care including processing and scheduling maintenance
• Ongoing accurate database management
• Knowledge of Tarion and the Construction Performance Guidelines
• Proficiency in MS Office (Outlook, Word and Excel)
• Follow-up with and keep track of on-site incidents that occur at all current projects ex: leaks, vandalism, appliance malfunction (cause of damage, effected suites/areas, repair invoices, back-chargeability, release letters, completion dates, etc.)
• Correspond and work with multiple departments both at Head Office and on-site

Skills and experience:

• Three years experience with condominium customer service
• Knowledge of Tarion and the Construction Performance Guidelines
• Proficiency in MS Office (Outlook, Word and Excel)
• Excellent verbal communication skills and listening skills
• Capable of building and maintaining harmonious relationship
• Professional in conduct and appearance
• Impeccable with organization and time-management
• Individual with courtesy, respect, and honesty

Work remotely: No

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JD Development Group