Job Description

Applications accepted by email to

office@kingstonhumanesociety.ca

with

'Customer Care Representative'

as the subject line.

Application Deadline: July 10, 2025 at 4pm

No telephone calls, please. We thank all applicants, however, only those being considered for interviews will be contacted.

Join our team

We are seeking someone to provide exceptional customer service and information to visitors and customers at the Kingston Humane Society. You will greet customers, answer phones, return calls, and answer questions. You will handle animals, particularly cats and dogs. You will be responsible for the intake of lost or stray animals, handle animals going to and from foster homes, and work with volunteers. You'll assist customers with other items such as the purchase of pet licenses, cashier duties, some filing and other administrative tasks. This position will be cross-trained to support the animal care team, including kennel maintenance, feedings and monitoring of shelter animals.

Rotating shifts of Monday to Friday, 10 a.m. to 6:30 p.m., Weekends 10 a.m. to 4:30 p.m., typically, working two weekends per month. Paid 'On-Call' responsibilities will be required on an as needed basis.

Experience handling animals is required. In addition experience working in one of the following areas; cashier, office assistant or customer service representative will be seen as assets. Candidates with skills which include data entry, multi-line phone, and cash register are also assets. Candidates with experience working in a veterinary clinic or animal facility will be given first consideration.

Please submit a cover letter and resume clearly indicating how you meet the qualifications for this position by July 10, 2025 at 4pm to office@kingstonhumanesociety.ca with the subject line "Customer Care Representative".

The Kingston Humane Society is proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact office@kingstonhumanesociety.ca.

No telephone calls, please. We thank all applicants, however, only those being considered for interviews will be contacted.

Job Type: Full-time

Pay: $17.20-$18.10 per hour

Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off
Flexible language requirement:

French not required
Schedule:

8 hour shift Weekends as needed
Ability to commute/relocate:

Kingston, ON: reliably commute or plan to relocate before starting work (required)
Education:

DCS / DEC (preferred)
Work Location: In person

Application deadline: 2025-07-10