Job Description

Join us!

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The Ontario SPCA and Humane Society has a wide variety of career opportunities supporting animal well-being across the province of Ontario.

Who We Are

The Thunder Bay & District Humane Society is a 100% not-for-profit established as a corporation in 1994. We do not receive any government funding and rely solely on donations, fundraising, and adoption income. We are dedicated to providing care and shelter to animals in need and advocate for the welfare of animals by building bridges of compassion between people and animals.

We are pleased to share that January 1st, 2026, the Thunder Bay & District Humane Society is joining forces with the Ontario SPCA and Humane Society to combine our organizations. This is a step to strengthen and grow the programs and community support services provided by the TBDHS to help animals and the families who love them.

Opportunity

Position:

We are seeking a

Customer Care Representative

to provide superb customer service to the public, including donors and volunteers, and ensure compliance with the Centre's policies and procedures. This role handles the day-to-day customer care interactions for the centre including telephone reception, emails, social media, volunteer coordination and more. As an adoption services expert for the centre this role also ensures a seamless adoption experience for our clients and animals each and every time.

Impact

By joining the Ontario SPCA, you will have a great impact on both the animals and communities we serve. As a

Customer Care Representative (CCR)

you become an expert of the best ways to ensure individuals have the knowledge they require in regard to their specific situation and their animal or future animal. You can be assured you will leave your shift having a sense of fulfilment at the end of each day. Making a difference in the lives of so many people, you will provide them with care and comfort and compassion knowing you helped a family make the best decision regarding a beloved pet. By joining our team as a Customer Care Representative, you are joining a team you can count on shares the same goals, passion, and love for animals that you do!

Status:

Part-time, Permanent

Location:

Thunder Bay, Ontario

A Typical Day

Greeting visitors and seeking client information to support/understand customer needs Advising the public in a variety of ways including general inquires, adoption counselling, retention counselling, relinquishment counselling and general animal care questions Assisting the public with adoptions and adoption inquiries and acting as a resource for centre visitors seeking information on the adoption program Ensuring adoptive family is adequately informed of the needs of the animal, including follow-up care behavioural queries and/or rehabilitation requirements. Supporting the foster program by providing supplies and setting up appointments with foster parents. Participating in animal care duties including general cleaning, enrichment and behavioural care Performing general clerical duties and record keeping Processing service/adoption payments

Why You Should Join Our Team?

Be part of an energetic team environment with others who share your passion for animal wellbeing! Competitive pay Discounted pet supplies and pet food Predictable day time hours Onsite parking

Are We a Match?

Excellent communication skills Team player Animal care experience Previous clerical experience 1-3 years of Customer service experience in a fast-paced environment Ability to lift 18 kg (40lbs) and control 45 kg (100lbs) (large dog) High School Diploma (or equivalent) required Certificate or College Diploma in Animal Care or working towards, preferred Open availability including weekdays, weekends and holidays

We Can't Wait to Meet You!

Please forward your resume and cover letter to:



Human Resources

dpercey@ontariospca.ca

Ontario SPCA and Humane Society



Please quote

"CCR Thunder Bay"

in the subject line.



We wish to thank all applicants for their interest in the Thunder Bay & District Humane Society, however only those selected for an interview will be contacted.



Thunder Bay & District Humane Society embodies a culture that embraces diversity, equity, inclusion, and belonging ("DEIB") and welcomes applications from individuals of diverse backgrounds. Our DEIB practices foster a fair and consistent environment, enabling everyone to feel welcomed, supported and valued in the workplace.



Thunder Bay & District Humane Society provides accommodation during all stages of the recruitment process. Should you require any accommodation, please advise us if you are contacted for an interview and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722 or dpercey@ontariospca.ca