Job Description

Customer Care Representative / Administrative Assistant

Job Summary

A Child's Place Family Dayhome Agency is seeking a warm, organized, and people-oriented

Customer Care Representative / Administrative Assistant

to join our frontline team. This role is the first point of contact for families and plays a key role in supporting enrollments, parent communication, and administrative coordination.

The ideal candidate has a friendly, calm, and professional approach, strong communication skills, and enjoys helping families feel supported and confident throughout the childcare enrollment process.

Key Responsibilities

Customer Care & Parent Support

Serve as the first point of contact for parents and guardians inquiring about dayhome services Respond to phone calls, emails, and messages in a timely, friendly, and professional manner Follow up with families interested in enrolling their children in a dayhome Guide parents through the enrollment process and answer general program questions

Enrollment & Documentation

Prepare, send, and follow up on enrollment packages and parent contracts Ensure contracts and required documents are completed, signed, and properly filed Coordinate with internal teams to support child placement and onboarding

Billing & Payment Follow-Up

Follow up with families regarding outstanding payments in a respectful and professional manner Assist with basic billing inquiries and payment coordination Maintain accurate records related to payments and parent accounts

Administrative Support

Maintain organized digital and physical records Support day-to-day administrative tasks as assigned Assist with scheduling, data entry, and internal coordination Uphold confidentiality and professionalism at all times
Minimum Requirements

High School Diploma or equivalent Fluent in English (spoken and written) Strong interpersonal and communication skills Friendly, patient, and "people-first" personality Strong organizational skills and attention to detail Comfortable using email, basic office software, and online systems
Preferred (Asset) Qualifications

Experience in customer service, administration, childcare, or family-focused services Experience working with parents or families Knowledge of childcare or early learning environments is an asset
Personal Attributes We Value

Warm, approachable, and empathetic Professional, reliable, and organized Able to handle sensitive conversations with care and discretion Comfortable working in a fast-paced, people-centered environment
Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Experience:

Early childhood education: 2 years (required) Childcare: 2 years (preferred)
Language:

English (preferred)
Licence/Certification:

First Aid Certification (preferred)
Work Location: In person

Application deadline: 2026-01-03