Job Description

Park Mazda is a

leading automotive dealership

specializing in new and used vehicle sales, with full-service and parts departments. We pride ourselves on delivering

exceptional customer experiences

through quality products, expert service, and genuine care.

Position Summary

We are seeking a

Customer Care Representative

to join our

Business Development Department

and become the

voice of our dealership

. You will be a key player in building customer relationships and driving loyalty through effective communication across phone, email, text, and live chat.

This is an exciting opportunity for someone with

BDC experience

or a strong background in customer

support or online sales

, who is enthusiastic, self-driven, and thrives in a customer-facing role.

Key Responsibilities

Make

outbound calls, emails, and texts

to past and existing customers to generate sales and service appointments. Respond to

inbound inquiries

via phone, email, and live chat with professionalism and efficiency.

Assist customers

with vehicle information, service needs, warranty options, and dealership offerings. Build and maintain

strong, ongoing relationships

with customers to ensure satisfaction and loyalty. Promote

additional services and products

using effective upselling techniques. Utilize multilingual skills to connect with a

diverse customer base

(preferred). Maintain

accurate records

of all customer interactions and transactions. Support the

Internet and marketing team

with content, campaigns, and digital initiatives. Participate in

training programs

to continually improve phone handling, customer care, and product knowledge.

Qualifications

Experience in

customer service, call center, BDC, or online sales

Strong

written and verbal communication

skills Bilingual or multilingual proficiency is a strong asset Confident, outgoing, and comfortable handling outbound calls Highly

organized, detail-oriented

, and able to multitask in a fast-paced environment Familiarity with

CRM systems, data entry

, and lead management Knowledge of

automotive products or dealership operations

is an advantage Demonstrated

problem-solving and interpersonal skills

Why Join Park Mazda?

Be part of a

dynamic, growing dealership

with a strong community reputation Enjoy a

supportive training environment

with mentorship from experienced team members Unlock career growth opportunities Join a team that values

fun, collaboration, and customer satisfaction

Participate in

team events and performance bonuses

If you're ready to

drive your career forward

with us

at Park Mazda

, we invite you to

apply today

and be part of our exceptional team!

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 - 44 per week

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Store discount Vision care
Application question(s):

When is your available start date?
Work Location: In person