Job Description

Help people create homes they love.

Join our team as a

full-time Customer Care Representative

at our

Annacis Island office

in Delta, BC

(near Surrey/Richmond/New Westminster)

.

Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home decor. We're all about making our customers and employees feel right at home.
Contribute to Urban Barn's commitment to exceptional customer service. As a Customer Care Representative, you will answer inquiries on customer orders, process exchanges and returns, and provide product information in a courteous and professional manner. The Customer Care Representative consistently strives to achieve the highest standard of service with every customer interaction.


Our Customer Care Centre is open 7 days a week, so we're looking for candidates who can work 40 hours a week and a variety of shifts during our peak customer times.

This is an in-office position Monday-Thursday, with the flexibility to work remotely if scheduled to work Friday-Sunday.

Most shifts are between 7:30am - 5pm on weekdays, and between 6am - 2:30pm on weekends.

What You Will Do:

Meet and exceed customer satisfaction expectations with positive, patient, and clear communication Inbound/outbound communication over the telephone, email, and LiveChat Provide customers with information to assist them in making informed decisions Coordinate with delivery partners to ensure quality delivery service Provide post-sale support in correcting any errors or order changes Perform other customer support and administrative duties

What You Bring

Minimum 1 year of CSR or call center experience required Excellent written and verbal communication skills Commitment to a flexible schedule (Open to daytime, evening, and weekend shifts) Detail-oriented with a proven ability to multi-task Tech-savvy; working knowledge of MS Office, and SAP experience an asset Driven to help customers with empathy and understanding Calm, positive attitude with a drive for KPIs and results Superior time management skills Able to work in-office from Monday-Thursday (non-negotiable)

Why Join Urban Barn:

We don't just sell home decor, we help furnish life's biggest moments Competitive wage,

starting at $ 19.25/hour

Group benefits

(health, dental and vision coverage) A

Group RSP program

A

40% discount on Urban Barn products

Opportunities for

professional development

and advancement We offer a

fun work environment

with a collaborative team

Urban Barn offers a welcoming environment where inclusion, diversity and equity are paramount. We are committed to creating and strengthening a culture of respect and openness in all our stores, warehouses, and offices.